● Microsoft 365 deployment for clients.● Migrate third-party cloud solutions to Microsoft 365. (G-suite to o365 or Tenant to Tenant fromBitTitan).● Testing pre- and post-migration scenarios.● Prepare a project tracker, project sign-off, and related standard operating procedure documents.● Managing and maintaining Microsoft 365 admin console.● Investigating mail flow issues by tracking message logs and analysing message headers.● Handling spam and phishing email issues.Checking quarantine emails and the reason why they moved to quarantine.● Troubleshooting the email bounce-back error message.● Providing permission to mailboxes such as Outlook Web and ActiveSync.● Office 365 soft and hard-deleted mailbox restoration.● Domain name registration in Office 365.Manage users, groups, contacts, and licenses in Office 365.● Enable litigation hold for users.● Export data from content search.● Managing Multifactor authentication for users.● Creating transport rules.● Configure a work profile using the Intune company portal on end-user mobile.● Creating retention policies and tags.● Managing office 365 mailbox delegation (send-as, send on behalf of, and full access permission).● Block or allow mail senders and domains from exchange online.

● Monitor and block hash files, URLs, and IPs from the EDR portal.● Monitor the Microsoft secure score and share the report with the security team.● Scan malicious systems from EDR and share the results with the helpdesk team.● Monitoring alerts.

● Managing and maintaining Microsoft 365 admin console.● Investigating mail flow issues by tracking message logs and analysing message headers.● Handling spam and phishing email issues.● Checking quarantine emails and the reason why they moved to quarantine.● Troubleshooting the email bounce-back error message.● Providing permission to mailboxes such as Outlook Web and ActiveSync.● Office 365 soft and hard-deleted mailbox restoration.● Domain name registration in Office 365.● Manage users, groups, contacts, and licenses in Office 365.● Enable litigation hold for users.● Export data from content search.● Managing Multifactor authentication for users.● Creating transport rules.● Configure a work profile using the Intune company portal on end-user mobile.● Creating retention policies and tags.● Managing office 365 mailbox delegation (send-as, send on behalf of, and full access permission).● Block or allow mail senders and domains from exchange online● Import .pst and upload it using AzCopy.● Managing AD, Entra connect, and exchange servers.● Provide external data sharing to users from the SharePoint admin center.● Managing Pepi post (falconide).

● Fresh Microsoft 365 deployment for clients.● Migrate third-party cloud solutions to Microsoft 365. (G-suite to o365 or Tenant to Tenant from BitTitan).● Testing pre- and post-migration scenarios.●. Prepare a project tracker, project sign-off, and related standard operating procedure documents.● Managing and maintaining Office 365, Exchange Online, Azure and endpoint admin consoles ofclients (managed services).● Investigating mail flow issues by tracking message logs and analysing message headers.● Handling spam and phishing email issues.● Checking quarantine emails and the reason why they moved to quarantine.● Troubleshooting the email bounce-back error message.● Providing permission to mailboxes such as Outlook Web and ActiveSync.● Office 365 soft and hard-deleted mailbox restoration.● Domain name registration in Office 365.● Manage users, groups, contacts, and licenses in Office 365.● Enable litigation hold for users.● Export data from content search.● Managing Multifactor authentication for users.● Creating transport rules.● Configure a work profile using the Intune company portal on end-user mobile.● Creating retention policies and tags.● Managing office 365 mailbox delegation (send-as, send on behalf of, and full access permission).● Block or allow mail senders and domains from exchange online.● Managing Microsoft volume licensing.● Managing and maintaining a Cisco firewall.● Managing and maintaining the Windows operating system and the Microsoft 365 license part.● Configure autopilot for clients.