Rachael Lamb

Rachael Lamb Email and Phone Number

CX | CCaaS | AI-Powered Experiences at Scale @ Genesys
2001 Junipero Serra Blvd., Daly City, CA 94014, us
Rachael Lamb's Location
Boise, Idaho, United States, United States
Rachael Lamb's Contact Details

Rachael Lamb personal email

n/a
About Rachael Lamb

Rachael Lamb is a CX | CCaaS | AI-Powered Experiences at Scale at Genesys. She possess expertise in interpersonal communication, time management, team leadership, public speaking, management and 27 more skills. Colleagues describe her as "I had the pleasure of having Rachael on our team at ProFocus Technology for 2 1/2 years. I still remember our first video interview and how infectious her smile was. Rachael has an energy that she turns into hard work and success. She learned 2 new roles in a new industry while on our team and was a fan favorite of our teammates, clients and candidates! Rachael cares about her work and doesn't give up and has a great deal of GRIT. Rachael has strong, clear communication skills and excellent follow up. She also knows how to develop a plan and execute that plan. I highly recommend Rachael!", "Rachael Lamb is very hard working. She is diligent and tenacious. She is steadfast in pushing toward her goals. She is an honest and kind and ethical person. She is a fantastic person and very trustworthy. I highly recommend Rachael.", and "Rachael and I worked together for just over three years at Aruba. From the day she started, Rachael was very coachable and she had a go getter attitude that led to high levels of success. She parlayed that success into a team lead role for the East Inside Sales Team and ultimately finished as a top three sales rep in the entire inside sales organization. I would recommend Rachael for any sales role and know that she would be an asset to any company in the future."

Rachael Lamb's Current Company Details
Genesys

Genesys

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CX | CCaaS | AI-Powered Experiences at Scale
2001 Junipero Serra Blvd., Daly City, CA 94014, us
Website:
genesys.com
Employees:
1
Rachael Lamb Work Experience Details
  • Genesys
    Partner Manager - Pnw Region (Id, Wa, Or, Ak)
    Genesys Oct 2024 - Present
    Menlo Park, Ca, Us
  • Profocus Technology
    Account Manager
    Profocus Technology Apr 2022 - Oct 2024
    Portland, Or, Us
    As a strategic IT partner, I focused on understanding my client’s unique needs and delivering top technical talent to help drive business success. During my time at ProFocus, I successfully developed a new market in Boise, Idaho, reactivated significant enterprise-level accounts, attended conferences and trainings to stay current on emerging technologies, learned that I love to golf!, and established myself as a trusted technology resource within the PNW tech community.
  • Aruba, A Hewlett Packard Enterprise Company
    Team Lead, Inside Sales Account Manager
    Aruba, A Hewlett Packard Enterprise Company Oct 2019 - Jan 2022
    San Jose, California, Us
    A leader within the East Inside Sales team - top team on the sales floor 3 years in a row. Achieved personal territory growth of 166% in three years. Developed new business relationships with greenfield SMB and commercial-sized accounts and channel partners in upstate New York. Strategically positioned Aruba switches, APs, and SaaS solutions as the clear frontrunner through compelling value propositions showcasing our capabilities and differentiators. Adapted my sales approach to meet client needs, communication styles, and long-term goals. Consistently met and exceeded KPIs and quota.Promoted to Team Lead to drive team success and achieve sales objectives. East Team was the #1 team on the sales floor from 2018-2021.Ranked among the top 3 sales representatives in 2021 by effectively selling Aruba's comprehensive portfolio including SaaS network management and security solutions, VPN, switches, and access points. Developed relationships with channel partners to identify needs, match them with Aruba solutions and support IT departments across New York state.Managed 100+ SMB and commercial accounts as well as 50+ SLED accounts.Active participant in the Sales Leadership Roundtable Group, enhancing leadership skills and fostering team collaboration and cohesion.Achieved significant quota accomplishments: 117% to goal in year one, 98% to goal in year two, and 143% to goal in year three. Held a 2.8 million dollar quota by year 3.
  • Aruba, A Hewlett Packard Enterprise Company
    Inside Sales Account Manager
    Aruba, A Hewlett Packard Enterprise Company Nov 2018 - Oct 2019
    San Jose, California, Us
    Developed new business relationships with greenfield SMB and commercial-sized accounts and channel partners in upstate New York.
  • Staywell (Now Webmd)
    Account Manager
    Staywell (Now Webmd) Dec 2017 - Nov 2018
    Product expert responsible for building relationships with hospitals, health plans, state agencies, employers and employees to promote wellness and reduce health care costs via Provata's evidence-based health promotion initiatives and programs.Managed relationships with StayWell clients to plan and execute successful program implementations and provide post-implementation account management. Worked with product, DevOps, and UX/UI teams to implement customer customization requests, create personalized content, and update features of StayWell's mobile app and platform. Developed and implemented strategic project plans, year-over-year reporting and recommendations, up-sell opportunities, and contract renewals. Presented and demoed StayWell's offerings to clients, potential customers and participants at conferences, business events, and web-based meetings.Utilized effective communication, negotiation, and influencing skills to build user-base and guide clients in understanding and selecting best-practice solutions.Supported client efforts to create a culture of wellness within corporate workspaces to generate sustained behavior change and reduce healthcare costs.
  • Provata Health, Inc. (Acquired By Staywell)
    Sr. Account Coordinator
    Provata Health, Inc. (Acquired By Staywell) Feb 2016 - Dec 2017
    Portland, Or, Us
    Built relationships with hospitals, health plans, state agencies, employers and employees to promote wellness and reduce health care costs via Provata's evidence-based health promotion initiatives and programs.
  • Farm To Fit
    Operations Manager
    Farm To Fit Mar 2013 - Feb 2016
    Responsible for the efficiency, quality, and success of Farm to Fit's packaging and delivery team. Developed new operations infrastructure; hired, coached and trained new employees, expanded business presence and following via social media, blog writing, and networking events. Helped build a successful start-up business from the ground up.
  • Horton Road Organics
    Manager
    Horton Road Organics Apr 2011 - Oct 2012
    Led, coached, and managed the training and productivity of intern workers in all areas of field work. Educated the community in nutritional well-being at farmer's markets, outreach events, monthly newsletters, and blog posts. Upheld high quality standards at one of the most well-respected farms in the Eugene area.
  • Jobs Have Priority (Jhp)
    Case Manager
    Jobs Have Priority (Jhp) Feb 2009 - Aug 2010
    Managed a caseload of 20 homeless families acting as advocate, counselor and coach. Assisted families navigating the challenges surrounding job placement, housing, and the fulfillment of basic needs. Helped clients become self-sufficient by connecting them with available resources and co-creating goal-oriented action plans.
  • Shelters Of Saratoga, Inc.
    Case Manager
    Shelters Of Saratoga, Inc. Sep 2007 - Jan 2009
    Saratoga Springs, New York, Us
    Provided life-skills assistance, counseling, and resources in an adult emergency shelter setting.
  • The Charlton School
    Youth Care Worker
    The Charlton School Oct 2006 - Sep 2007
    Responsible for the overall well-being of at-risk adolescents in a non-secure residential treatment facility. Served as role model and advocate, assisting residents in the development of a wide variety of life skills. Worked as a team member to create and implement individual treatment plans, wellness activities, and therapeutic programs.
  • Shelters Of Saratoga, Inc.
    Shelter Moniter
    Shelters Of Saratoga, Inc. 2004 - 2006
    Saratoga Springs, New York, Us

Rachael Lamb Skills

Interpersonal Communication Time Management Team Leadership Public Speaking Management Social Media Outreach Writing Challenge Driven Creative Strategy Social Media Customer Service Microsoft Office Event Planning Community Outreach Sales Online Research Field Work Workshop Facilitation Leadership Team Building Program Development Training Hiring Demos Account Management Sales Prospect Nego Program Management Wellness Project Management Customer Relationship Management Salesforce.com

Rachael Lamb Education Details

  • Burlington College
    Burlington College
    Transpersonal Psychology

Frequently Asked Questions about Rachael Lamb

What company does Rachael Lamb work for?

Rachael Lamb works for Genesys

What is Rachael Lamb's role at the current company?

Rachael Lamb's current role is CX | CCaaS | AI-Powered Experiences at Scale.

What is Rachael Lamb's email address?

Rachael Lamb's email address is rl****@****rks.com

What schools did Rachael Lamb attend?

Rachael Lamb attended Burlington College.

What skills is Rachael Lamb known for?

Rachael Lamb has skills like Interpersonal Communication, Time Management, Team Leadership, Public Speaking, Management, Social Media Outreach, Writing, Challenge Driven, Creative Strategy, Social Media, Customer Service, Microsoft Office.

Who are Rachael Lamb's colleagues?

Rachael Lamb's colleagues are Tony Lehtola, Vimal Venugopal, Vincent Patterson, Malleswara Rao, Tim Lan, Julia Xuesong Zhu, Fidel Torres.

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