Ralee Jones Email & Phone Number

Investigate complex coverage and liability claims under tight deadlines, resolve total loss value disputes in 10 days or fewer, increase customer utilization of preferred vendors for auto repair services.

Indianapolis, Indiana Area

Meets or exceeds quality standards in customer-centric claims role: identify and analyze customer needs, provide solutions to unique problems, and build rapport to successfully connect customers with affiliate vendors over outside vendors of choice. Leads and collaborates in small group problem-solving sessions. Proactively approaches development and continuing education.Notable Achievements: -Average customer satisfaction survey score of 8/10-12 recognition awards from peers and supervisors in one year

Indianapolis, Indiana Area

Opened new location. Trained and coached team on company sales flow, earning store #1 out of nearly 200 stores in company for sales of flagship product. Improved upon storefront marketing process, increasing walk-ins by the hour. Created partnerships with 15+ neighboring stores for cross-promotional opportunities. Effectively multitasked between several customer groups, merchandising, and administrative duties in a fast-paced, continuously changing environment.Notable Achievements:-Piloted store’s adherence to visual marketing with consistent audit scores of 90% or higher-Led team to exceed quarterly sales goal as Acting Store Manager for one quarter-Top salesperson in 2 store-wide contests; key contributor to achieving top 3 store in company-wide sales competitions each quarter

Engage event-goers in conversation, demonstration, and activities to promote the brand and earn additional funds for the partnered charity.

Opened new location. Trained and coached team on company sales flow, earning store #1 out of nearly 200 stores in company for sales of flagship product. Improved upon storefront marketing process, increasing walk-ins by the hour. Created partnerships with 15+ neighboring stores for cross-promotional opportunities. Effectively multitasked between several customer groups, merchandising, and administrative duties in a fast-paced, continuously changing environment.Notable Achievements:-Piloted store’s adherence to visual marketing with consistent audit scores of 90% or higher-Led team to exceed quarterly sales goal as Acting Store Manager for one quarter-Top salesperson in 2 store-wide contests; key contributor to achieving top 3 store in company-wide sales competitions each quarter

Set up and hosted liquor sampling at various pubs and liquor stores. Ongoing promo team member for Indianapolis venues.

Managed financial accounts and personal records for clients, staff, and four external partner agencies: passed all audits for accuracy and completeness. Led training workshops and certification classes for staff to achieve next level in Indiana’s child care quality rating and improvement system. Purchased, stored, and prepared food for childcare and attached elementary school.Notable Achievements:-Promoted from Program Coordinator for School Age to site Assistant Director-Implemented first employee performance recognition program