Manager of Shipping & Receiving and Warehouse Operations. Other responsible departments to include Production Planning, Customer Service and Process Coordination.

Replacement Supply Chain Operations SME– Americas at Likewize

Led a team of 27 highly energetic cross cultural staff membersDrove to onboard different supply chain and data vendorsCut packaging spend by 11%

Oversaw the operational activities and efficiencies throughout the distribution center, including order fulfillment, shipping/receiving, budgeting, and inventory control. Developed KPI metrics to maximize operations to reduce downtime/shipping discrepancies and increase productivity across all teams. Possessed a high customer service orientation, passion for metrics-based operating efficiency, and the strategic vision to develop effective annual improvement goals.

• Produce continual decreased operational and cost expense by an average of 12% on internal KPIs • Facilitate forward/reverse logistics through implementation of additional quality metrics for end-user fulfillment• Manage 24 member team to provide Quality Control, QA, RFM, IQC through testing and refurbishment of T-Mobile hand held product• Collaborate with organizational leaders to develop New Product Introduction (NPI)• Interact cross-functionally across organization to achieve continuous process improvement

• Provided recommendations to Divisional & Regional Executive Leadership which resulted in driving cost down by 8% • Increased daily critical repair production to greater than 98%, exceeding the corporate SLA target of 95%• Lowered scrap rates by 6% by designing new standards for repair through implementation of self-designed Employee Engagement/Education Program for shop floor associates • Led team in development of Employee Training Program that resulted in an increase of quality efficiencies to 99% across repair lines, which exceeded the corporate SLA of 95%• Delivered Cost Savings and Continuous Improvements by reducing the repair/refurbishment spend by 10% – 12% ($100K) annually through the adoption and implementation of Lean Six Sigma methodologies• Improved repair quality results to eliminate an estimated $85K new equipment costs • Partnered with Regional Executive Partners to ensure <1% shrinkage rate of approximately $800k-$1M• Captured $82K in over-billing savings by implementing a monthly accuracy audit of all vendor invoices

• Executed the relocation plan of a Global Repair Center with a $14M budget, while simultaneously supporting 32 Ericsson Repair Centers across 7 countries• Partnered with Trade & Compliance team, resulting in an 8% reduction in frequency of US Customs audits • Developed continuous improvement performance programs which resulted in a $2M reduction of material spending costs• Administered an annual Repair Center budget of $30M to provide workforce management of full-time and contingent employees• Improved on-time delivery rate to over 98% by leading Kaizen events to selected top tier suppliers

• Implemented telecom contracts with RBOCs securing over $250K in savings• Ensured service level agreements were uniformly applied while maintaining a positive balance of the $12M Supply Chain budget• Directed day to day operations through the management an 8 person team for Telecom Supply Chain Purchasing (T1 – OC48) to ensure crisp execution from those suppliers• Led Strategic Sourcing Team to identify VoIP hardware, software services from select Vendors resulting in the successful development & deployment of Mpower's consumer VoIP product offerings in a record time of 9 months • Communicated with Senior Management to maintain knowledge regarding ground level actions in for roll-out for Nationwide VoIP activities and initiatives• Collaborated with National Sales Department to create proper time lines for sales deliveries to end customers

• Full Financial & Budget Management of $6M for selected Vendors• Communication liaison between I3S Management & select Equipment Vendors• Managed all circuit ordering, tracking, forecasting, and implementation from Circuit Vendors• Developed and completed 400+ premise sites, including the tracking & implementation of necessary deployment equipment such as Cisco Routers/Lucent-Ascend 5500 & 9000/ NORTEL – Bay Networks LAN City Head End equipment• Provided Supervisory Management and Team Development for 6 direct report team members• Utilized knowledge in various Environments, including: ASR, LSR, BDS Telis, Windows 95/98/ Windows NT