Associate Director, Training Development Lead
Led the development of Microsoft 365 solutions: including SharePoint Online, Power Platform, and Microsoft OneDrive & Teams. Designed and developed training courseware, overseeing all aspects from design to deployment. Provided technical, instructional design, and operational management for programs, ensuring commitments were met. Facilitated global understanding of training strategy and goals. • Spearheaded the design, development, and implementation of Project Trackers for multiple business units, facilitating request onboarding, project management, workload allocation, and productivity measurements. This resulted in significant improvements to enhance productivity, minimize errors, and streamline resource allocation.• Researched, focus-grouped, and formulated Diversity, Equity and Inclusion (DEI) guidelines for communications and training, promoting a more inclusive organizational culture.• Developed a Regulatory Process Simplification program, delivering training tools and resources to team members on demand. This initiative streamlined workflows, maintained version control, and enhanced data reliability for inspections and audits.• Created video, animation, and multimedia assets for all levels from training resources to leadership communications.
