Ralf Hoch Email & Phone Number

Hohenlinden, Bavaria, Germany

Gersthofen, Bavaria, Germany

Regional responsibility for After Sales Service und Service Partner Management• Disciplinary and professional management of 4 managers and 47 employees• Implementation of service reporting and KPI dashboard • Responsible for the integration project STERIS / CANTEL in the area of service • Development and successful launch of new service contracts, installed base coverage increased from 37% to 61%, revenues from 1.9M€ to 3M€• Increase of service contract turnover by 13% to 8M€• Introduction of Enterprise Lean Sigma into the service organization

Munich, Bavaria, Germany

Global responsibility for Order Management und Logistics, Technical Service und Customer Management• Disciplinary and professional leadership • Introduction of Enterprise Lean Sigma into the service organization• Structural reorganization of customer service to increase efficiency, cost savings and increase customer satisfaction

Ismaning

• Successful implementation of a Customer Care and -focused organisation by end of 2017• Development of key talents into new responsibilities and/or Manager role• Increased customer satisfaction rate within 2 years up to 80%• Fluctuation rate of Customer Care CEER team reduced to below 3%• Lean Sigma philosophy established within the region and all mayor processes documented • Disciplinary and technical leadership of 41 employees and5 Manager’s in CEER

Ismaning

Business: Cutting solutions & SW Applications for soft pliable material in Automotive, Furniture & Fashion industry Main tasks: • Budget planning• Business development• Revenue of Service and Consumables & Parts• Disciplinary and technical leadership, employee development• International service partner management• Service Management• Contract and proposal management• Process improvement• Implementation of standard reporting and KPI's

Eching, Germany

Business: Print, Print & Apply, Labelling, Mobile devices, Consumables, Track & Trace: Main tasks:• Global responsibility for Service and IT solutions, incl. product management for supply chain solutions software.• Development and introduction of a global IT strategy incl. budget planning until end of 2016• Realignment of global Service organization and Service partner network until end of 2015• Responsible for the Rollout of a new ERP, CRM und Service system in Europe until end of 2016• Successful leadership of transfer project “Service division & IT systems” based on transfer of undertakings from Avery to Novexx Solutions GmbH

Eching, Germany

Business: Print, Print & Apply, Labelling, Consumables, RFID, Mobile devices, Track & Trace: 30 M€ budget responsibility for After Sales Service and Software solutions with target of continuous development. • Conception and successful implementation of an EMEA Service division, SW Development & System Integration teams as well as a Central Repair Center and technical Competence Center between 2009 and 2013.• Build a customer focused and oriented team by integrating Avery Dennison and Paxar employees• Disciplinary and technical leadership of 120 employees and9 Manager’s in EMEA & South Asia. Consistent further development of organization and 15 key talents into technical or disciplinary leadership roles during the last 5 years • Standardization and continuous improvement of processes, service contracts as well as offer and contract management for Service and Software solution sales.• Development and successful introduction of a Project Management Guideline• Successful implementation of an ERP and CRM system based on Oracle for the Service division and Central Repair Center in 2009.

Salzburg, Austria

Business: People & Car access systems• Design and introduction of a central and global Service organization and Repair Center with 25 M€ revenue• Implementation of standard processes and contracts within the global organization incl. a new Service management system based on MS Axapta• Successful restructuring of Central Competence Center incl. introduction of quality management and standard service levels in 2005• Establish customer satisfaction approach within the organisation• Disciplinary and technical leadership of around 140 employeesand 24 Manager’s worldwide

Munich Area, Germany

Business: Retail & Banking systems, Cash Management• Budget for 10 European countries • Responsible for Revenue, Business & employee development of 10 Legal entities with 50 M€ revenue. • International Project Management for Banking and Retail solutions. (up to 120M€)• Management of global service delivery (>500M€)• Establishment of national companies and service partner in Asia and Europe

Munich Area, Germany

Business: global IT Services • Securing of the world wide Service Delivery • Product- and Service Quality Management• Profitability of Service organisations• Escalation- and Crisis- Management

Bremen Area, Germany

Team Management Field Service Banking

Oldenburg Area, Germany

Field Service for Scale technologies & products.