Capgemini Cloud Infrastructure Services

Leading and transforming the IT Delivery of Ricoh IT Service Group in Germany. Defining and developing services. Implementing standardized processes without impacting services provided to clients.

Accountable for all service DXC provides to Allianz insurances globally. Scope covers global Infrastructure and Application services. P&L accountability for Operations, Project & Transformation delivery as well as Customer satisfaction.

The senior Manager Virtual Desktop Services (VDS) is responsible for managing the global VDS operations and implementation teams. This team delivers globally all Virtual Desktop services to clients this includes Citrix, VMware and Microsoft Virtual Desktop technology services. Individual account delivery focus is organized per region (APAC, Europe and AMER) with overlaying global functions and core operational and project services.As of February 2014 our global Mobility solutions team is now part of my wider responsibilities. The mobility services in combination with Virtual Desktop services is a combination that is very interesting to our clients driving the change currently going on in the "desktop landscape".

The role of EMEA service owner for the Unified Desktop can be broken down in three main focus points: 1) Working with the several delivery entities in the EMEA region and our Low Cost Center delivery entities 2) Interface with the development teams that are working on updates or new additions to the Unified Desktop 3) supporting New Business and account led sales regarding Unified Desktop.

The Service Center (SC) is the operational “factory” for all IT infrastructure, Application, Enterprise Service Desk and Business services. Services are provided to local and global CSC customers. The NL Service Delivery Manager is responsible for strategic and tactical management of the NL Service Delivery. Both operational Service Centers and account Service Executives report into the NL Service Delivery Manager.

Manager of the CSC Netherlands Technical Architect team. This team worked for local and global CSC (outsourcing) accounts. The manager of the team acts as lead architect over all the accounts and projects the TA’s work on. He ensures quality of output and alignment with CSC’s global standards are regulations. The TA manager is the CSC NL link to the broader CSC TA community and with colleagues from the EMEA region he works on the priority setting and allocation of the TA to projects/accounts.

Lead Architect for at Kluwer Netherlands, member of the CSC account team. Responsible for the design and implementation of the SBC environment for Kluwer during the transformation phase. This was the first big PresentationServer 3.0 implementation in Europe at that time. The SBC environment ensured flexible working from all Kluwer locations and home offices.

Responsible service delivery for about 20 (small) customers. Mainly BaaN ERP, Lotus, server and desktop support. Most customers are small customers in the production industry or transportation sector. The service manager is responsible for service delivery to the customer. He supports the Account Manager for any new business opportunities and other request made by the customer.

HostLogic was a internet startup Managed Application Provider (MAP) Providing SAP and Siebel in a internet centric solution. This was in sorts a very early Cloud services provider (on a technological level not to be compared with modern Cloud providers)Joint the company when it was founded early 1999. Lead in technology supporting the solution and setting up international organisation in US, Germany, Hungary and Switserland.