Ralf Teo Email & Phone Number

Singapore

• Managed a team of 60 staff in swab operation involving swabbers, swab assistants, admin support, logistics, and laboratory.
• Prioritized the collection and delivery of Covid-19 samples and minimize the risk of contamination and rejected samples.
• Oversaw and liaise with 5 vendors responsible for the upkeep of the site to maintain optimal working site conditions.
• Trained and mentored new staff that joined the site and fostered a welcoming environment to build camaraderie in staff.
• Mediated conflicts among staff and between staff and clients to protect staff which resulted in 0 abuse cases and 0 incidents.
• Revamped the working schedule of staff to have the optimal staff number to reduce redundancy in deployment.

Singapore

• Referred by pilots and selected into the training program which is given to less than 1% of first interviewees.
• Passed all technical interviews by performing prioritization, multi-tasking, cognitive, intelligence, and reaction time tests.
• Successfully passed all 14 theory exams covering operational, navigational, and technical skills.

Singapore

• Developed the merchandising strategy and implementation for a seller and achieved top 1% in Lazada with 6% conversion.
• Reduced return rate of products due to improper packaging from 2% to 0% while keeping cost low by sourcing low-cost filler.
• Utilized Lazada’s promotional tools such as campaigns, seller’s picks, and free shipping to boost sales by encouraging buying.
• Solved inventory issues by coordinating the delivery with overseas vendors and arranging urgent delivery using air freight.
• Reduced the cost of goods sold by 10% by finding overseas suppliers from Asia such as China, Vietnam, and Thailand.
• Communicated with at least 100 affected customers that delivery is delayed for 2 weeks and only 2 decided to cancel the order.

Singapore

• Recommended to be promoted after my leader was handling a situation and I took the initiative to manage the crew and service.
• Handled multiple unexpected emergencies on board, delegating required tasks and assisting relevant personnel.
• Prevented onboard thefts on 5 flights to Myanmar and China by a well-known syndicate on board during the night flights.
• Resolved 5 arguments amicably that almost resulted in a fight in 2018 among passengers calmly and objectively by listening.
• Coached 20 new foreign crew from China, Japan, Korea, and Thailand on board with instructions that were easy to follow.
• Invented a process that cuts down preparation time by 10 minutes which enabled an increase in efficiency of on-flight duties.

Singapore

• Planned and handled the transportation of VIPs, up to USD$5million dollars’ worth of cash, and valuables.
• Took over additional responsibility from other teams to deliver of cash at high traffic locations after completing assignments.
• Awarded as fastest-growing employee in 2013 and employee of the month 3 times which is given to 3 employees.
• Received top shooter award outcompeting 30 other candidates scoring 100/100.

Malaysia

• Coordinated food donation items for multiple charity events liaising with delivery, vendors, organizers, and participants.
• Directed and co-led Christmas event for 5 locations with a limited budget of USD$2,500 in 2 weeks.
• Created an inventory management system that reduced preparation time from 2 days to 1 day, reducing the manpower needed.
• Assigned to acquire the necessary information and documentation to apply for a travel agency license from the government.