Ralf Teo Email & Phone Number

Singapore

• Managed a team of 60 staff in swab operation involving swabbers, swab assistants, admin support, logistics, and laboratory.• Prioritized the collection and delivery of Covid-19 samples and minimize the risk of contamination and rejected samples.• Oversaw and liaise with 5 vendors responsible for the upkeep of the site to maintain optimal working site conditions.• Trained and mentored new staff that joined the site and fostered a welcoming environment to build camaraderie in staff.• Mediated conflicts among staff and between staff and clients to protect staff which resulted in 0 abuse cases and 0 incidents.• Revamped the working schedule of staff to have the optimal staff number to reduce redundancy in deployment. • Prioritized the welfare of staff by optimizing workload which reduced the number of medical leave from 5 to 3 per month.• Spearheaded the implementation of the new HR system as a pilot site and instructed other site supervisors on the system.• Developed an automated system to reduce waiting time from 10 minutes to 8 minutes, enabling staff to be redeployed.• Supervised collection and disposal of classified documents which has client’s info and generating reports.

Singapore

• Referred by pilots and selected into the training program which is given to less than 1% of first interviewees.• Passed all technical interviews by performing prioritization, multi-tasking, cognitive, intelligence, and reaction time tests. • Successfully passed all 14 theory exams covering operational, navigational, and technical skills.

Singapore

• Developed the merchandising strategy and implementation for a seller and achieved top 1% in Lazada with 6% conversion.• Reduced return rate of products due to improper packaging from 2% to 0% while keeping cost low by sourcing low-cost filler.• Utilized Lazada’s promotional tools such as campaigns, seller’s picks, and free shipping to boost sales by encouraging buying. • Solved inventory issues by coordinating the delivery with overseas vendors and arranging urgent delivery using air freight. • Reduced the cost of goods sold by 10% by finding overseas suppliers from Asia such as China, Vietnam, and Thailand. • Communicated with at least 100 affected customers that delivery is delayed for 2 weeks and only 2 decided to cancel the order.

Singapore

• Recommended to be promoted after my leader was handling a situation and I took the initiative to manage the crew and service.• Handled multiple unexpected emergencies on board, delegating required tasks and assisting relevant personnel.• Prevented onboard thefts on 5 flights to Myanmar and China by a well-known syndicate on board during the night flights.• Resolved 5 arguments amicably that almost resulted in a fight in 2018 among passengers calmly and objectively by listening.• Coached 20 new foreign crew from China, Japan, Korea, and Thailand on board with instructions that were easy to follow.• Invented a process that cuts down preparation time by 10 minutes which enabled an increase in efficiency of on-flight duties.• Contributed to improved service flow for new flight sectors from Singapore to San Francisco by recommending galley changes.

Singapore

• Planned and handled the transportation of VIPs, up to USD$5million dollars’ worth of cash, and valuables.• Took over additional responsibility from other teams to deliver of cash at high traffic locations after completing assignments.• Awarded as fastest-growing employee in 2013 and employee of the month 3 times which is given to 3 employees.• Received top shooter award outcompeting 30 other candidates scoring 100/100.

Malaysia

• Coordinated food donation items for multiple charity events liaising with delivery, vendors, organizers, and participants. • Directed and co-led Christmas event for 5 locations with a limited budget of USD$2,500 in 2 weeks. • Created an inventory management system that reduced preparation time from 2 days to 1 day, reducing the manpower needed.• Assigned to acquire the necessary information and documentation to apply for a travel agency license from the government.