Rachel Allen Email & Phone Number

Remote

- Empowers constituents, their families, and caregivers through supportive discussion and the delivery of high-quality cancer related information- Display exceptional relationship building skills to develop trust and loyalty - Matching national and support resources leading to improved quality of life in the areas of prevention, detection, diagnosis, and treatment to survivorship- Fulfill diagnosis and treatment related material orders

Phoenix, Arizona, United States

- Manage complex member & provider inquiries and issues- Explanation & coordination of benefits, claims, prior authorizations- Work within QNXT, PeopleSafe, & SalesForce

Arizona, United States

- Assisted in developing & coaching other case investigators- Performed quality audits for 12-18 agents- Communicated with contacts in a professional and empathetic manner - Collected and recorded information on symptoms and needs into ADHS systems with completeness and accuracy- Provided guidance and information on social services - Assisted patients with vaccine appointments, navigation, and other related activities in accordance with CDC guidelines- Special projects: Resource Team, QA Audits, SME- Morale & Culture: Shared Values Winner

Phoenix, Arizona Area

Helping create positive customer experiences for members. - Phone support to drive resolutions of member questions and issues- Acted as a team SME and information ambassador- Provide consulting and education on member trends- Develop and maintain productive relationships with members- Demonstrate business and industry knowledge

Pheonix, Az

Assisting the ophthalmologist in a variety of diagnostic and administrative tasks. Performing the following duties while expressing concern and respect for the individual patient.- Scheduling and greeting patients- Customer service; communicating with insurances, prior authorizations, assisting patients - Performing tests to provide diagnostic information- Assisting with office surgical procedures- Preparing charts and patients for surgeries- Helping patients understand and adhere to physician-prescribed treatments

Phoenix, Az

Assisted the activity director while independently running regularly scheduled activities and encouraging resident involvement for independent/assisted living and memory care. Implemented group activities; including preparation, setting up, and facilitating an activity. Frequently lead the Passages program. A program developed specifically for those residents with varying forms of dementia, but who are not ready for a secured, dementia area. Helped residents to fill their days with appropriate activities, with others traveling the same journey. Keeping daily structure in a small group, while successfully integrating the residents into larger community activities.Routinely made use of computer abilities to assist in creating community newsletter, activity/event flyers, and calendars. Contributed to maintaining community social media page, created videos, and music. Participated in continuing education courses and training.

Associate Of Science - As, Health Care Administration, 4.0 Gpa

General knowledge of business, administration and organization within the healthcare field. Focus on health information technology.

Studies In Adult Development & Aging

General Studies, 3.789 Gpa

Activities and Societies: Trio/Prosper

Diploma, General, 3.0 Gpa

Activities and Societies: International Thespian Society, Arcadia Technical Theater Organization, Drama Club, Video Production Club, &.