Ralph Haddad, M.Eng, Pmp Email & Phone Number

• Work with large scale of Microsoft D365 and Optimizely projects (ERP, POS, In-Store app, web, Digital, E-commerce, Customer Engagement, CRM)• Participate in building new Business strategies for the company.• Manage major projects for different industries (Construction, Manufacturing, Health, Retails, Distribution and others)• Create Project Charters, SoW, and contracts for customer signatures.• Work on management processes to improve the ways of working.• Coach, support and guide internal and external teams to complete the projects successfully.• Manage consultants for different modules (Finance, Supply Chain, Commerce, Digital, Field Service, Customer Service, Operations, Sales, Projects, Cost and Control, Billing Engine, Retail, Marketing, UX/UI, etc.)• Actively monitor risks and potential problems to proactively identify solutions in advance.

• Define and participate in the bank IT strategy.• Responsible for Digital Transformation projects.• Liaise with various stakeholders to identify and define product roadmaps.• Digitize BDL (Central Bank) circulars and other application forms through Mobile and Online Banking.• Lead the project implementation with respect to GDPR, PSD2 and other laws/regulations.• Run large scales projects (OmniChannel, CRM, Digital Acquisition, Mobile app, eKYC).• Ensure integration is properly performed on all layers (Channels, APIs, T24, IIB, BPM, etc.)• Drive and initiate changes across the organization (new processes, templates, procedures, policies, etc.)• Manage projects using Waterfall methodology and Agile mindset.• Make continuous improvement and apply advanced project management principles.

Montreal, Canada Area

Project Manager (PM)• Establish the project plan baseline including scope, time, cost and quality factors • Drive project execution to meet the project plans • Drive risk management and actions to minimize/eliminate the identified risks. • Handle in strong collaboration stakeholder engagement and communication.• Ensure that clear project status and reporting are in place.• Manage project finance and ensure financial system monitoring • Develop the business and participate to contract preparation • Simplify processes, methods and tools with innovative ideas • Develop business cases and product strategies for new & existing products• Manage cross-functional teams to deliver new capabilities• Use MS project, Jira, Confluence, Kanban and other management tools.Test Environment Manager (TEM) and Capability Manager (CM)• Responsible for all components in the Test Environment• Forecast, control and monitor cost and budget all over the year.• Order and reserve the proper Hardware for testing in Ericsson Labs.• Assign tasks to resources and make sure they meet the timelines• Make sure the required applications and tools are accessible to the resources to complete their work.• Plan, secure and monitor CAPEX and OPEX. (Large scale in M$)• Responsible for migrating R&D environment from one center to another.

Canada

Solution Architect (SA)• Meet with the customers and discuss their Business needs.• Participate in the Pre-Sales and Sales discussion.• Innovate, design and propose best solutions based on Customer requirements.• Work with the customer to identify business requirements and translate them into plans that lead to acceptance of end results.• Assure the solution delivery to the satisfaction of the customer.• Plan and agree with customers on schedule, scope and cost.• Support Change Control Board and Core3 in decision making• Lead and work with engineers to make sure deliverables are on time and respect quality• Update customers with the progress, status and changes of the project• Meet Ericsson business objectives, in terms of revenue and profit objectives.Team Leader (TL)• Assist the line manager with opening and closing duties• Assign new tasks to every individual in the team• Handle escalations and emergencies from customers and high management people.• Plan the team support schedule (24/7)• Ensure the integrity and quality of different software releases• Provide Solution Support for adapted solutions. • Report deficiencies in software and hardware to the relevant development organizations

Canada

System Integrator (SI)• Install, integrate and upgrade Ericsson solutions all over the world.• Prepare presentations describing the products and provide training to the customers. • Test the interoperability of the network with Ericsson, third parties and customers.• Improve customer satisfaction of supported products. • Design and develop solutions and adaptations based on customer’s needs.Customer Solution Support (SLS)• Investigate, analyze and troubleshoot the Ericsson's and third party products.• Handle emergencies caused by problems on a system with live provisioning.• Solve onsite and remotely the issues produced on a customer network.• Report faults/problems and deliver RCAs (Root Cause Analysis) results.

Canada

• Manage projects for testing and validating features of new products in a third party environment (Flextronics)• Design and automate the AEX-200 testing in a production environment.• Drive, lead and manage the automation project through all phases.• Develop and design a program to detect alarms for errors and loss of data

Montreal, Canada Area

•Install and deploy a computer network between the stores of the company.•Develop software to synchronise all data in real time.•Technical support for all users anytime.•Owner of 2 retail stores

•Study the protocols RSBUS (SIEMENS) and MODBUS (HITACHI)•Develop a solution to integrate the two protocols in the BMS system (Building Management System)•Design the appropriate PCB and deploy the final solution.

• Design a PSTN network• Plan and dimension the network • Study the transmission plan and the electrical feeding

Masters, Electrical Engineer - Navigation And Automation

Masters Of Engineering (M.Eng.), Computer Systems Networking And Telecommunications

Bachelor, Electrical Engineering - Computer And Telecommunications