Applied Global Services for Dielectric Deposition Products• Responsible for positioning, penetrating, & maintaining performance of service agreements for key customers in Taiwan, Singapore, China, Malaysia, Korea, & Japan.• Directed a highly focused team of product line managers that have improved tool productivity & generated >$250M in annual service revenue.• Responsible for sizing the service market & growing revenue across Asia by >10% year over year.• Received Q2’19 Korea Service Team of the Quarter Award.• Responsible for training sales & field support teams on new SACVD, PECVD, HDPCVD, & ALD product capabilities, comprehensive service agreements, and continuous improvement programs that maximizes tool performance in terms of CoO, output, and yield.

Primary interface between sales and the product business unit for multiple customers in Asia. • Responsible for driving business unit product strategies to achieve CVD WFE market share growth & margin targets. • Penetrated and grew service business revenue YoY in Taiwan, Singapore, China, & Korea from FY’15 $35M, FY’16 $76M, FY’17 $80M to FY’18 $170M. • Received Q2’17 Singapore Service Team of the Quarter Award.• Executed Product & Service improvement roadmaps utilizing single page strategies with the sales teams.• Developed customer cost of ownership (CoO) roadmaps and high value problems (HVPs) to position value added products in line with customer specifications. • Provided red team data analytics that enabled winning strategies for penetrating new service business.• Developed and defined service product option architectures that enabled standards for value added service agreements. • Conducted economic value pricing analysis and recommended pricing structure for products and services. • Partnered with sales for order closures & delivered machine specification requirements to the customer.• Created and defined cost reduction programs to achieve customers cost per wafer (CpW) targets for all CVD products and services.

Copy Exact Program Manager for all CVD Platforms & Products across multi-generations of device technology nodes.• Responsible for developing winning strategies to position and penetrate advanced Flowable SACVD & Selective Etch Removal Products for North America and Taiwan.• Managed and owned all Copy Exact approvals for engineering changes within the CVD Product Business Unit and Manufacturing.• Developed, presented, and implemented critical part design changes and obsolescence to our Copy Exact customers.

Responsible for growing and protecting market share for multiple accounts by penetrating new business opportunities with advanced products and services.• Penetrated and generated over $100M in annual revenue for CVD equipment. • Influenced internal business units, finance departments, and engineering support groups within the company to secure new business opportunities with our global customers.• Developed and executed key strategic and tactical business initiatives that positioned new CVD Wafer Fab Equipment business opportunities in Europe, North America, & Asia.

Managed a team of 12 technical support engineers to support critical tool performance issues throughout Asia. • Budgeted, forecasted, and negotiated parts & labor resources for the installation and warranty of Applied Materials CVD Thin Film equipment.• Managed cross-functional teams inside and outside of the company to resolve and minimize chronic technical problems.• Worked directly with customers and engineers on technical solutions that impacted our product performance globally and promoted long term continuous improvement programs.

Responsible for HDP CVD process development, DOE’s, and equipment qualification at customer sites. Developed troubleshooting BKM’s for improving particle levels and film quality for IMD, STI, PSG, and FSG applications.• Interfaced and traveled to customer sites in Asia, Europe, and the USA to ensure that the product has met various process and product requirements.• Responsible for developing new process solutions to satisfy global customers.

• Provided engineering support and technical troubleshooting on problems that dealt with product performance issues. Acted as a mentor to junior levels engineers. • Organized and implemented training seminars for customers and field service engineers on product upgrades and troubleshooting techniques that provided solutions for customer issues. • Created, reviewed, and published technical manuals that were used in manufacturing and at the customer site.