Ralph Banks Email and Phone Number

Troubleshoot issues using knowledge of TCP/IP networkingImplement routing and switching in a medium sized environmentTroubleshoot and administer medium, multi-site LAN/WAN networkMonitor network using multiple security tools Work with enterprise WiFi networking Configure and administer network security and firewallsTCP/IP troubleshooting and network traffic analysis using packet capture tools like Wireshark.Exercise good written and verbal communication skillsCreate documentationTravel occasionally

Participated in Cisco 9300 switch refresh project Troubleshot all networking issues regarding remote credit union branchesWorked with Cisco 8K and 9K switches as well as Cisco 4311 routers, Cisco Firepower firewall, F5 load balancer, Meraki switch and WAPs, Windows Server 2016, and numerous networking protocols.

Provide tier 1, 2, and 3 level Application support for several key business Applications (Transcription and CRM)Provide User support using remote access toolsRouting/Switching/Communication LAN/WAN infrastructure.Work closely with Server administrator in problem resolution and future state designs.Assist other team members with trouble ticket resolution.Perform regular maintenance of networking hardware as needed.Assist with Network performance monitoring. Monitor and provide network status reporting to management.Create and maintain application and technical documentation.in maintaining and implementing security designs. Monitor for security breaches as needed. Operate in a HIPAA environment.Proficient in project management methodologies for upgrades and break/fix activities.Pre and post on-boarding activities for company acquisitions.

Responsible for configurations, testing, installation of customer;s equipment. Responsibilities also include documentation and properly diagnostics of customer’s network solutions. The Network Engineer responsibilities include, local or remote configuration of WAN and security devices, and remote installation of WAN equipment including routers, firewalls, switches, modems, load balancers, and WAN acceleration equipment from various vendors: Predominantly Cisco, Sonicwall, Juniper, Netscreen, Radware, Adtran, etc. This position also include local and/or remote configuration of WAN equipment, security devices and wireless infrastructures (access points) •Coordination, guidance and phone support of a field technician who will be on-site performing the hands-on work (e.g. wiring, racking, equipment relocation, etc.) •Multi-site installations are performed daily and sometimes simultaneously

Responsible for developing comprehensive applications solutions and estimates for National Accounts opportunities, as well as, providing technical/sales support to field organization for large and/or integrated systems· Responsible for developing comprehensive networking solutions and estimates for national accounts opportunities, as well as provide technical \ sales support to field organization for large and \ or integrated systems · Designed network layout and resolved any networking issues that occurred · Configured Cisco switches and routers

•Provide technical assistance/information to the field install, service and sales staff.•Participate in development of knowledge-base for new products.•Assist field personnel with difficult/complex technical problems.•Assist in troubleshooting and design of Broad Band Internet system like Select video Guard tour, 7845i-ent radio ECT.•Assist in the support and testing of fire alarm equipment.•Participate in development of knowledge-base for help desk use through documentation of undocumented problem resolution.•Assist field technicians and sales reps with technical specs and equipment functionality issues.•Assist Quality Control and Engineering with test and solving problems equipment.•Assist Engineering in new product testing, evaluations and help the Roll out team bring new products to market.•Assist the download department with the up loading and evaluation of control panel programming.•Assist in the training of Rep I technicians.•Receive incoming calls from Tyco team members and external customers, for purposes of correcting issues remotely, or assisting Technicians on-site with technical issues. • Provide support on IP based and networked products and devices, including routers and cable/DSL modems. · Assist field technicians with Cisco IOS configurations and troubleshot Cisco networking issues · Support network products such as access control, commercial DVRs, IP cameras, commercial alarm systems· Configured various applications properly and updated firmware as needed· Use remote desktop software to troubleshoot operating systems including Windows 7, Server 2008 \ 2012· Attended classes regularly to stay up to date with changes and new products· Worked products such as Honeywell, Verint, 3VR, Bosch etc. · Configured Troubleshoot and resolve issues with Mitel VOIP phone system· Cisco, Watch Guard XTM, Fortinet, and Checkpoint firewalls

Worked on Wachovia Wells Fargo conversion project. Travelled to banks in various locations and assisted in changing out computer systems. Replaced current computers, network printers, servers, and UPS with new equipment. Imaged computers, installed printers, and trouble shot software to ensure proper operations. Responsible for adding new host IP addresses into Linux based server. Resolved any network connectivity issues. Provided next day support to train employees and provide information about new software. Also resolved any issues that may occur on go live day.

Worked on Birmingham City Schools project which required the removal of out dated computer equipment and the replacement of new PC equipment. Imaged new computers, joined them to the domain, and loaded anti-virus software on PCs. Trouble shot and resolved issues as they occurred.