- Configure and manage all IT equipment in the NYC office for new and existing staff.- Interface with our internet provider on all services and outages.- Ensure the mobile network of the new office is robust, effective, and working.- Support the Green Bank and Chamber staff with their unique IT needs.- Manage all issues regarding the printers.- Liaison with NYCEEC and make certain our systems work effectively with their solutions.- Manage all videoconferencing needs including Board meetings (currently Dirome comes down for every board meeting to make sure things work).- Provide necessary support to the new conference center and make sure the systems of the center are configured for each user.- Set up videoconferencing for scheduled meetings.- Support the IT/AV requirements for scheduled use of the Conference Center.- Help desk support for all NYC IT issues and possibly those from Buffalo and augmenting Albany when needed.

Member of Second Level IS support team for New York office Responsible for providing level 2 technical computer support encompassing hardware and application troubleshooting to over 600 users in a Microsoft LAN environment, troubleshooting issues escalated by the Help Desk staff as required Set up, Configured and Monitored office Audio-Visual requirements using IP/ ISDN based equipment. Supporting Bridged calls, Point to Point and WebEx After-hours Audio-Visual support as needed for the Firm’s conference room events Installed, configured and supported Windows XP / Windows 7 workstation clients, MFDs and printers connecting to Windows servers via TCP/IP in a Lotus Notes v8.5, iManage v8.5 and MS Office 2007 environment Pre-Piloted the Windows 7, MS Office 2010 roll out for the NY office Lead Technician for the IP document imaging group interfacing with vendors and end-users to troubleshoot and identify issues with both hardware and software (DocuMatrix and On-Base) and find resolutions. Trained other team members to be able to support imaging group Became the de facto helpdesk for the Panasonic document scanner for the entire firm Provided support for a wide range of Laptops (Dell, IBM/Lenovo, Apple )and other mobile devices connecting to the Firm’s network including iPhone/ iPad Blackberry/Android/PDAs via Blackberry Enterprise and GOOD servers Installed and/or replaced various PC (Dell) and server components (IBM,HP/Compaq) Participated in office wide project of replacing Nortel Passport 8010 switches with Cisco Catalyst 3750 and Installing Cisco wireless access points Received assignments via HP Service Desk v4.5 service call tracking system Performed as team member assisting with technical training Recovered lost user data using various methods Additional duties include after hours second level technical support Reports directly to the Assistant and Information Systems Managers

Integral member of Support Desk staff providing both hardware and software support for mid-town New York-based law firm specializing in Intellectual Property law Work closely with the Firm’s client base, providing individual assistance as required. The small technical support team commands a complete and specialized skill-set, demanding a full range of hardware and software knowledge with comprehensive technical expertise Primarily perform troubleshooting and the resolution of hardware-related issues Provide telephone support specific to all aspects of daily maintenance and support of related software Managed the Inventory of Dell Laptops for NY office including maintenance, repair and replacement of broken units and lease renewals Routinely perform hardware and software upgrades to ensure stable working environment for the client population. Assist Partners with the setup and implementation of computer systems in their homes, when requested Adapt various home network configurations to interface with P&E standards, allowing individuals to work from home and remote locations, when necessary Assisted in the completion of Windows XP operating system rollout from a Novell Server environment; simultaneously executed lease refreshes of DELL desktop and laptop equipment Report directly to the IT Operations Manager and Director