Ralph Dagher Email & Phone Number

Lebanon

Lebanon

▪ Controlling the allocation of vehicles to cover all business areas.▪ Coordinating with drivers and call center agents to deliver the best service quality.▪ Calculating and incurring additional charges to any specific work order.▪ Controlling corporate drivers’ duties and reporting them to the parties concerned.▪ Addressing all driver inquiries and operational concerns.▪ Tracking flights through radar and dispatching drivers accordingly.▪ Investigating and resolving… Show more ▪ Controlling the allocation of vehicles to cover all business areas.▪ Coordinating with drivers and call center agents to deliver the best service quality.▪ Calculating and incurring additional charges to any specific work order.▪ Controlling corporate drivers’ duties and reporting them to the parties concerned.▪ Addressing all driver inquiries and operational concerns.▪ Tracking flights through radar and dispatching drivers accordingly.▪ Investigating and resolving customer complaints related to dispatching issues.▪ Maintaining accurate records of driver availability and route progress. Show less

Lebanon

▪ Answering phones, chats and E-mails from customers professionally.▪ Guiding customers through navigating the company website and mobile app.▪ Identifying and reporting any issues to high-level management.▪ Following up with complicated cases when required.▪ Managing administration, communicating and coordinating with internal departments.

Hamra, Lebanon

• Handled most major accounting reporting responsibilities to BDL (2C, 3B, BT1, ETAT236, ETAT10, GAP circ 250, Corresponding Banks, Tax deductibles, LGs, LCs, Acceptances, RO10, RO11)• Processed all operations regarding provisions and releases along with their declaration to the Ministry of Finance• Handled and assisted in all closing reports and procedures along with all necessary declarations to BDL and the Ministry of Finance

• Prepared periodical reports (Balance Sheet, Income Statement, ...) for BDL, BCC, External Audit and Mother company (Jordan Ahli Bank, Amman, Jordan)• Daily control of major banking activities• Fixed Asset Management• Processed all operations on provisions (FX, taxes, losses...)• Performed interbranch and interbank reconciliation• Interest computation and loan rescheduling for Corporate Banking Division• Assisted in the various merger operations between Ahli… Show more • Prepared periodical reports (Balance Sheet, Income Statement, ...) for BDL, BCC, External Audit and Mother company (Jordan Ahli Bank, Amman, Jordan)• Daily control of major banking activities• Fixed Asset Management• Processed all operations on provisions (FX, taxes, losses...)• Performed interbranch and interbank reconciliation• Interest computation and loan rescheduling for Corporate Banking Division• Assisted in the various merger operations between Ahli International Bank S.A.L and Fransabank S.A.L• Performed other related duties to meet ongoing organizational needs Show less