Sales: - support and coordinate marketing events - provide 1st line contact support to customers- Assist with student co-ordination (onsite and offsite)- Order Fulfilment- Weekly sales forecast and pipelineTraining Center co-ordination:- Receive students and ensure accurate registers- ensure all training operations are complete to ensure student satisfaction- manage student queries- co-ordinate lunch delivery

Sales: - support and co-ordinate marketing events - provide 1st line contact support to customers- Assist with student co-ordination (onsite and offsite)- Order Fulfilment- Weekly sales forecast and pipelineDebtor Management:- ensure weekly invoicing is complete and timeous / accurate- co-ordinate with FinanceTraining Center co-ordination:- Receive students and ensure accurate registers- ensure all training operations are complete to ensure student satisfaction- manage student queries- co-ordinate lunch delivery

- provide technical assistance to users (staff, trainer & students), including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet- provide guidance and support in the deployment, installation and maintenance of systems.- manage classrooms & office infrastructure: - ensure right classrooms are allocated for each course, with all the necessary requirements such as: seating, hardware & software, student packs, learning material, screen, projector, whiteboard markers & wipe, chart etc.- maintain an up to date Assets list for all Ingram Micro training SA premises, indicating asset allocation/location (include release forms where applicable)- ensure the infrastructure checks are done and recorded against the infrastructure checklist- ensure VM images are available & backed up for all scheduled training- correct ordering of course material- oversee classroom setup (onsite & offsite courses); including shipping training material- provide log in details for trainers & learners to complete online evaluations on completion of each training intervention. Capture manually where applicable- re-roll machines after use (i.e.: remove image for classroom PCs / backup staff laptops- the trainer should be in possession of the relevant training manuals; for both the trainer & learners- shipping training material for remote training venues- interact with Operations & Sales Business Unit, and: - ensure that training material is correct for the scheduled class- ensure that VMs/remote labs are available for scheduled class

Provide technical assistance to users (staff, trainer & students), including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.Manage classrooms & office infrastructure: Ensure right classrooms are allocated for each course, with all the necessary requirements such as: seating, hardware & software, student packs, learning material, screen, projector, whiteboard markers & wipe, chart etc.Maintain an up to date Assets list for all ICT Worx premises, indicating asset allocation/location (include release forms where applicable)Ensure the infrastructure checks are done and recorded against the infrastructure checklistEnsure VM images are available & backed up for all scheduled trainingCorrect ordering of course materialOversee classroom setup (onsite & offsite courses); including shipping training materialProvide log in details for trainers & learners to complete online evaluations on completion of each training intervention. Capture manually where applicableRe-roll machines after use (i.e.: remove image for classroom PCs / backup staff laptopsThe trainer should be in possession of the relevant training manuals; for both the trainer & learnersShipping training material for remote training venuesResponsible for office lockup: closing & opening the Office (including weekends/public holidays where requiredRegular Infrastructure checks; such as: generator, printer maintenance, servers and other office equipment (chairs, tables, etc.Testing Center Technical Support: Prometric, Pearson Vue & ICDLVending Machine Management: stocking, cashing etc.Interact with Operations & Sales Business Unit, and: Ensure that training material is correct for the scheduled classEnsure that VMs/remote labs are available for scheduled class

Duties include:Class room setup for the following curriculumsAIX, Unix and SP / Linux / iSeries Tivoli/ WebSphere, Java, OO / DB2 and SQL / MQSeries Informix / Project Management I have to ensure the correct setup according to each course specification as outlined in the Lab Setup Guide. This includes the networking pertaining to each class room.I am also responsible for maintaining our office proxy, which is a Linux Server.For each specified course I have to download the course material, this might mean through means of an FTP site or directly from our Global Repository that resides in Germany.After each course I have to capture the evaluation forms that evaluates the standard of each instructor and facilities during the duration of the course.To make each class room setup easier we use the method of Ghosting. The product we use to Ghost our images is called Power Quest for Intel PCs and Nim for the AIX PCs