Ralph Democrito Email & Phone Number

Singapore, Singapore

Oversee the whole process of service cum maintenance workflowFront line contact with client representatives on all service/maintenance related issuesLead a team of service team membersPrepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metricsDetermine new, creative ways to employ teams on service deliveries and distribute responsibilitiesManage day-to-day client interactions and expectations for optimal resultsContinually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationshipsPossess a knowledge base of each client's business, organization and objectivesBe responsible for operationally managing multiple aspects of the team.Ensure smooth progress and timely delivery and completion of maintenance commitments to clientsPerform a wide variety of technical and non-technical tasks

Singapore

- Supervise and allocate daily tasks and schedules technical staffs- Prepare and deliver monthly team performance reports and updates- Provide hands-on support to the team in troubleshooting intricate technical issues- Conduct training sessions for technicians, focusing on documentation and technical responsibilities- Generate and maintain up-to-date safety documents and necessary procedures- Assist major clients by addressing and resolving technical inquiries and concerns- Coordinate with contractors and third-party vendors for project and service-related activities- Oversee day-to-day operations, including quotations, job follow-ups, and project monitoring- Collaborate with internal departments to ensure prompt fulfillment of client requirements

Singapore, Singapore

Senior Technical Officer (2020 to 2023)- Troubleshoot complicated issues that require higher technical skills- Perform 24/7 standby duty to attend major client fault calls - Assist clients on technical inquiries and concerns- Update and generate maintenance checklist, equipment list, etc- Train new technical officers on troubleshooting ACS, CCTV issues- Arrange, coordinate small projects assigned by superiorsTechnical Officer (2018 to 2020)- Troubleshoot basic issues from client fault calls - Do a comprehensive maintenance on ACS, CCTV and IDS systems- Perform 24/7 standby duty to attend major client fault calls - Document maintenance checklist, equipment list, as builts etc.- Do adhoc works assigned by seniors and superiors