Ralph Diaz Email & Phone Number

New York, Ny, Us

Responsible for commercial strategy and profitability of the business. Involved in leading expansion into wholesale while leading showroom teams. Lead key commercial and operational initiatives to ensure long term growth and profitability of company. Develop strategy and budget while monitoring against expectations.

Business Development and Project Management at Agency dedicated to helping clients build and support retail programs. We are here to help build or improve retail programs. We can support in any function from design to build to hiring. We helps clients set up operational standards for hiring, merchandising, real estate, operations, and finance.

Owner of Servpro Franchise responsible for leading commercial and marketing activities of restoration business. Additional functions included Accounting, Production, and Customer Service.

Santa Monica, California, Us

Retail leadership role in development and execution of retail initiatives and in store activities focused on General Store Operations and Staff Management.● Provide direction, support and continued evolution of retail operational standards and best practices including Consumer Experience, Staff Management, Vendor Management, and Inventory Management.● Oversee Asset Protection and Inventory Control including Physical Inventory, Inbound Logistics, and Cycle Counts.● Vendor Management includes Security and Staffing Agency.

Foothill Ranch, Ca, Us

Retail leadership role in development and execution of key corporate initiatives and in store activities focused on General Store Operations, Project/Construction Management, and Strategic Communications. Part of creation and evolution of Retail for Oakley from inception to current global store count of 280 stores while concurrently managing franchisee/licensee locations from an operations, design and construction perspective.● Provided direction, support and continued evolution of retail operational standards and best practices including POS, In store Technology, Workforce Management, Logistics, Inventory Control, Asset Protection, and Repairs and Maintenance. ● Restructured and showed payroll percentage decrease while maintaining sales integrity through a focus on task management, workforce optimization, and full/part time ratio. ● Oversaw Asset Protection and Inventory Control including Physical Inventory, Cycle Counts, and Reverse Logistics while maintaining a 2% shrink.● Seamless rollout of innovative software and hardware initiatives. Initiatives ranged from Mobile POS to SAP solutions to tablets. Lead Retail Partner for IT in the creation, development, and rollout of these initiatives.● Led development of new store (flagship, in line, and outlet) and fixture concepts from design through in store execution. ● Oversaw and managed operational expense budgets of $6M and capital expense budgets while consistently showing leverage year over year.● Restructured New Store, Remodel, and Closing Process through effective project management to deliver on schedule and savings of CAPEX and OPEX budget. ● Established and Managed Store Communications to influence and lead cross functional teams through Go To Market Meetings and roll out of in store task management software to ensure appropriate funnel of information and tasks to stores.

Foothill Ranch, Ca, Us

Directly responsible for all Inventory Controls inclusive of Physical Inventory Planning and Execution, Cycle Counts, and Inbound/Reverse Logistics while also focusing on continued establishing of operational standard and policies and procedures.● Created and developed retail operating policies and procedures. ● Managed Inbound and Reverse logistics by planning in store drop dates and transfer/return schedules.● Coordinated and executed retail pricing strategy in back office system and POS through partnership with Merchant and IT teams.● Created and developed cycle count and physical inventory program through system and vendor management and automation.● Monitored and presented store level results for sales promotion and marketing events.● Managed compliance with internal and external auditing firms for in store controls to back office controls.● Led successful implementation of SAP IS Retail

Foothill Ranch, Ca, Us

Directly responsible for all Inventory Controls inclusive of Physical Inventory Planning and Execution, Cycle Counts, and Inbound/Reverse Logistics while also focusing on the continued establishing of operational standard and policies and procedures.● Ensured distribution center and complied with retail distribution and replenishment strategy.● Provided sales order entry and management along with fulfillment reporting.● Managed material master records and costing in SAP.● Analyzed freight cost and identified new ways of distribution with a focus on high volume and local locations.● Controlled Cycle Count and Physical Inventory Calendar and executed counts in POS and SAP.● Facilitated new season and special requests from merchandise teams to ensure accurate data entry and distribution.● Headed up relationship between shipping and retail to efficiently manage the distribution of product, supply, and fixture shipments to retail stores.

Foothill Ranch, Ca, Us

Supervised over 50 employees focused Domestic and International Shipping, Employee Store, and Restock Department.