Ralph Dizon Email & Phone Number

Philippines

Assist customers with live and deferred transactions via phone and email with account based and technical support inquiries. Provide advanced troubleshooting on issues that have been escalated by previous support levels, including but not limited to, missing data and advanced technical issues.

Philippines

National Capital Region, Philippines

Providing software support to a wide range of local and international clients. Assess customer technical support needs, and handle accordingly. Analyze and resolve technical problems using problem-solving skills via telephone and remote desktop connections. Document all actions were taken in ServiceNow Portal. Identify and act on unique or recurring customer problems.

Manila, National Capital Region, Philippines

Define the module-specific requirements for software development projects and provide on-going day to day Level 1-2 application support of the SAP environment, including ticket resolution, user troubleshooting, enhancements, and reporting. Provide operational support and knowledge transfer to end-users. Provide overall assistance with testing and test management of SAP and review, research, and resolve support tickets.

Ncr - National Capital Region, Philippines

Helping customers troubleshoot with such issues regarding cables, phones, and internet connection. We are responsible for installing equipment, maintaining records of customer interactions, and collaborating with others to improve the company's system requirements—advanced technical support for cable, digital phones, and high-speed internet. Properly directed inbound calls in phone queues. Built customer loyalty by placing follow-up calls for the customer who reported product issues and offering packages for much better services

Ncr - National Capital Region, Philippines

Verifying and explaining medical, dental, and prescription benefits to both members and providers. We also reviewed the explanation of benefits with members and remits with providers, claims to process, and resolved claim issues if possible.

Ncr - National Capital Region, Philippines

Assist with audio/visual equipment at the university facilities. Help to ensure and maintain the equipment and facilities uses by the faculty and students. We also routine maintenance and administration of the equipment. Supports the instructional and learning needs of students and faculty

Makati City

The scope of this work is to deliver prepared talks, reading from scripts that describe the services we provide, to persuade and convince potential customers to post the product they want to sell. I review products, systems, and materials to make sure there are no defects and made to company standards.

Bachelor Of Science (Bs), Information Technology

Activities and Societies: PCU Cheering Squad (Drummer)4 years study of Information Technology, Member of Cheering Squad as a Drummer.

Ccna Routing And Switching, Network And System Administration/Administrator

Certification of Completion CCNA Routing and Switching Bootcamp