Ralph Doherty Email & Phone Number

Wooster, Ohio, United States

*Handle basic administrative functions including user account troubleshooting and maintenance.*Assist with onboarding and account setup of new users*Test, evaluate and complete new development requests at the direction of primary system administrator.*Create and manage standard and custom fields, formulas, and page layouts*Manage users, roles and.

Wooster, Ohio, United States

*Responsible for executing on the day-to-day support, maintenance and improvement of the SFDC platform.*Team contributor to SFDC configuration changes and user and license management.*First responder to end-user tickets.*Monitor user adoption.*Perform user training and create training materials.*Use tools such as Data Loader to import, export, and modify.

*Salesforce Administrator specializing in Sales Cloud Adoption, customization and training

Ohio, United States

*Cold calling on potential commercial and agricultural customers to initiate a relationship based on trust and mutual respect for all parties involved.*Guiding customers through the entire sales process including education, proposal delivery, final sale and follow-up to achieve 5-star customer satisfaction.

NE Ohio

*Responsible for sales generation through networking with both previous and prospective customers to sell and promote pictorial directory services *Managed a territory across Northeast Ohio. Salary plus bonuses.*Developed and delivered customized sales presentations, both in-person and remote, to key decision makers.*Guided directory project from planning.

Akron, Ohio, United States

• Assisted Store Manager in the daily operations of the Cleveland Indians Teamshop at Summit Mall.
• Maintained selling model (AT BATS) to maximize sales and customer satisfaction.
• Exceeded personal sales goals of $30 sales average and 2.05 units per transaction. Actual results of $33.78 and 2.43 UPT.
• Personally responsible for raising store average $1.00 since hire date.

Galion, Ohio, United States

• Managed seven teams in Ohio, Pennsylvania and West Virginia, four employees per team.
• Responsible for hiring, training, coaching and developing photographers, portrait salespeople and church salespeople. Salary plus bonuses.
• Established, communicated and implemented sales goals and strategies to achieve sales plan.
• Generated $2 million in sales annually, achieved budget and profit/loss goals.
• Managed 12 consultants across Illinois, Indiana and Kentucky from October 1995 to September 1996.
• Managed 10 consultants in Ohio, Pennsylvania and West Virginia from September 1996 to February 1997.

Galion, Ohio, United States

• Responsible for selling and servicing church family photographic directories, programs and outreach tools. 100% commission
• Achieved 100% of annual goal for 1995
• Increased production from 53 photography days in 1994 to 239 days in 1995.
• Excelled in customer satisfaction surveys.
• Company merged with Lifetouch, Inc. of Minneapolis, MN in May 1995.

Cleveland, Ohio, United States

• Responsible for selling the temporary and permanent placement of office, industrial, accounting and technical personnel.
• Awarded President's Club status for high sales achievement.

Cleveland, Ohio, United States

• Responsible for promoting temporary and permanent placement of office personnel.
• Increased sales 32% in the first half of 1993 vs. second half of 1992.
• Cleveland office acquired by Olsten in July 1993.

Sandusky, Ohio, United States

• Promoted electric heating and water heating to builders, contractors, and residential customers for new construction and existing homes.
• Maintained a 50% market share for new homes, while the division market share was 35% and surpassed annual goal for new electric homes by 35%.
• Additional Responsibilities: Speaker's Bureau Coordinator, Consumer Advisory Panel Facilitator, Educational Liaison

Bachelor'S Degree, Marketing, 3.4

Activities and Societies: Kent State Forensics Team AIESEC International Kent Jaycees

Business, Management, Marketing, And Related Support Services

Transferred to Kent State after 1st semester

Education record

Activities and Societies: Boy Scouts of America Varsity Soccer Team