Ralph DsouzaHighly Experienced Senior General ManagerSummary:I am a highly experienced Senior General Manager, with a proven track record of exceptional success managing the full gamut of hospitality, retail and food and beverage operations within a unique, high value, high quality international environment. Financially astute and commercially aware, I have the proven ability to accept full Profit and Loss responsibility, and achieve results through consistent efficiency and exemplary service delivery, leading to increased revenue and profitability, within highly pressurised environments. Adept at analysing, assessing, developing, instigating and managing innovative and strategic solutions to multiple client requirements, I ensure that on-going stakeholder engagement and customer service excellence are the core drivers of progress.Coaching and mentoring teams and individuals of more than 50 nationalities, I create a cohesive and highly motivated workforce, ensuring the attainment of individual and corporate objectives, goals and targets alongside professional development plans.I hold an EMBA degree (Executive Masters of Business Administration) securing an overall grade A and specialized in the following fields Six Sigma Management, International Business Management, Strategic Management, and Hospitality Management. I am currently pursuing my Ph.D. Business Administration.