As Team Leader of the Global Networking Team, my role is to manage network operations, projects, process definition and consulting for enterprise WAN, LAN and Wi-Fi solutions based on the Fortinet product suite. My focus is on continuous improvement and standardisation to achieve efficiency and effectiveness, delivering scalable solutions underpinned by robust processes.

My responsibility is to manage and lead two teams in two countries where we focus on implementations, support and improvements on LAN, WAN, WiFi, VoIP, IPTV and CCTV solutions

I manage the national technical support teams who handle the whole breadth of client facing technical duties for ICTGlobe. My core focus is to meet SLA requirements internally and externally, while maintaining our quality standards. My scope covers the entire life cycle of any product, service or client. Design, implementation and operation. We are an ITSP focusing on turnkey solutions to our clients. We use various systems / products daily, but we focus on PortaOne as our billing and… Show more I manage the national technical support teams who handle the whole breadth of client facing technical duties for ICTGlobe. My core focus is to meet SLA requirements internally and externally, while maintaining our quality standards. My scope covers the entire life cycle of any product, service or client. Design, implementation and operation. We are an ITSP focusing on turnkey solutions to our clients. We use various systems / products daily, but we focus on PortaOne as our billing and VoIP platform, 3CX Phone Systems as our PBX platforms and MikroTik as our network devices. Show less

I am passionate about empowering people which naturally attracted me to training. Working on 3CX Phone Systems since 2012 on a daily bases enables me to provide training on the official syllabus, and to give real world guidance on the out of norm questions. My experience gained in the various positions within ICTGlobe led me to create a training course covering 3CX as a product and how to build a solution around it. I have provided training in various African and European countries and for… Show more I am passionate about empowering people which naturally attracted me to training. Working on 3CX Phone Systems since 2012 on a daily bases enables me to provide training on the official syllabus, and to give real world guidance on the out of norm questions. My experience gained in the various positions within ICTGlobe led me to create a training course covering 3CX as a product and how to build a solution around it. I have provided training in various African and European countries and for various amounts of people ranging from one-to-one session to more than 50 attendees.I provide the following training:Official 3CX BasicOfficial 3CX IntermediateOfficial 3CX AdvancedICTGlobe Solution Building (sales orientated) Internal training for various systems, mostly 3CX and MikroTik. Show less