Ralph E. Freeman, Jr Email & Phone Number

North Charleston, South Carolina, United States

Charleston, South Carolina Metropolitan Area

Providing hands on IT Support for PC, Network installations and refresh projects. Experience with Win 10 SCCM rollouts. JumpCloud, Azure Active Directory, Microsoft 365. Google Admin console. Respond to end user requests through ticketing systems. Assist end users with software related troubleshooting to restore functionality to apps and programs and walk.

North Charleston, South Carolina, United States

• Comfort ConsultantMarch 2020 – October 2020AirMax Heating and CoolingCharleston, SCScheduled and made in-home sales calls to determine needs, assess available products, estimate, and design and recommend product.
• Maximized manufacturer promotional budgets to help create and deploy marketing strategies to gain new customers.
• Strategically pivoted marketing strategy to best fit customer demand during COVID, focusing on indoor clean air.
• Assisted with and created social media posts for AirMax, focusing on Instagram.

North Charleston, South Carolina Area

• Sales ManagerMarch 2015 – February 2020Go Smooth Move, LLCCharleston, SCActed as a welcoming, informed first point of contact for clients. Listened carefully to assess needs and effectively managed service and.
• Installed and rolled out new industry-specific application systems on all office computers. Setup new users and managed updates, trained and provided troubleshooting support for staff.
• Provided basic PC, device, printer, and as-needed IT troubleshooting for office, working with vendors as necessary.
• Installed and rolled out VOIP migration for all users, provided training and support.
• Assessed all company and client needs for each moving project, planned all aspects of complex travel logistics for multiple trucks and personnel; arranged onsite and mobile storage PODS.
• Provided exceptional remote support to Go Smooth staff and clients via email and phone, troubleshooting roadblocks and persisting to mutually satisfactory solutions.

1005 Von Kolnitz Road Mt Pleasant SC 29464

• General ManagerSure Load Moving and Storage, LLCMount Pleasant, SC2011 – 2012Managed all administration of the office, including daily operations scheduling 45+ movers, 10+ trucks, and multiple moves daily. Directed.
• Carefully assessed needs, vetted software, and worked with vendor to implemented new industry-specific application systems. Managed RingCentral application install and support on 50+ cell phones and accounts.
• Deployed upgrade to Windows XP; setup, trained, and supported new users, loaded all software packages, installed and maintained updates.
• Managed office wide VOIP migration and support.
• Provided additional support, setup, and troubleshooting as needed for PCs, printers, and other office systems.

Charleston, South Carolina Area

Sure Load Moving and Storage, LLCMount Pleasant, SCSales Manager 2009 – 2011Met with clients for in-home estimates and provided logistical planning for moving services, packing and storage solutions for local, intra, and interstate relocations.

SC, NC, And Ga

.Provided comprehensive suite of supplemental insurance solutions, working directly with executives, HR, and staff to manage an active roster of 15-20 local and regional accounts. Listened carefully to client needs and designed custom proposals. AFLAC associate of the month, April 2010, and May 2010

Mt Pleasant SC

• Provided technical, contract customer, and end user support for Data Systems Electric Imprinters, including production, assembly, and quality control for a roster of 100+ active accounts, in healthcare, academic, and.
• Maintained inventory levels and manufacturing specifications for all materials and parts used in daily production.
• Interfaced with suppliers to anticipate and resolve supply chain issues. Liaised with production control, customer service, and accounting on a daily basis to ensure customer and company requirements were met or.
• Completed UL (Underwriters Laboratories) testing to ensure all equipment met safety standards.
• Performed company and manufacturer quality control testing and maintained data logs.

Charleston, South Carolina Metropolitan Area

• Managed all aspects of daily operations of the department including IT software, hardware, and vendor interface, budget preparation, analysis, and construction including transfers, reporting, and presentation.
• Provided training on processes and election machines and delivered live, remote, and on-site technical support to over 1,500 poll workers per major election at 282 locations.
• Served as the primary point of contact for technical support to constituents as well as local and national media.
• Purchased, rolled out, and managed all computers and systems and printers; managed data planning and migration from written notes to recorded meetings.
• Managed secure, proprietary database of all election information.
• Gained fluency in most computer applications used in governmental and private applications and extensive networking and file directory structure knowledge.

Head LInesman

Associate Of Science - As, Computer Technology-Information Systems Specialist Majoraas, 3.5

Activities and Societies: Phi Theta Kappa Course work completed graduating May 5 2025

Course Work In Communicatiins

Couse Work In Engineeting