Ralph Egbert Email & Phone Number

Dla New Cumberland

Set up/ create and monitor video teleconferences. troubleshoot VTC systems for connectivity to the network and conferences as well as when being used for presentations locally.

Dla New Cumberland, Pa

Assist customers in troubleshooting IT issues ranging from computer access, user accounts to mobile devices. Was responsible for resetting user ID card pins as needed.

Dla Susquehanna, New Cumberland, Pa And Philadelphia, Pa

I am currently responsible for the setting up, distributing, and troubleshooting of iPhnes for 100+ users. I work on troublsehooting connectivity issues for customers to include their Netowork conenction as well as with Outlook. I assit, as needed, customers with setting up their personal preferences. I use Damewar Remote Access Software to help troubleshoot custoemr issues remotely. I will swap out Information Technology equipment as needed and update the asset management spreadsheet.

Fort Leslie J. Mcnair

Responsible for purchasing supplies and services.Facilitated 30+ work orders allowing 9 Presidential Inauguration personnel to successfully continue in-processing incoming 700 + teammates.Installed printers on 20+ user computers avoiding any downtime for the 30 personnel in the section.Oversaw the troubleshooting of 10+ systems, including software and hardware issues, during and following the Presidential Inauguration. Developed step by step instructions to be added to a continuity book for users to create .pst files (to save emails locally) and how to add printers.

Bagram Afghanistan

Supervised 1 team member in the serving as the Primary Enhanced Trusted Agent working with customers on their token access.Executed the receiving and returning of 100+ hardware devices to customers.Briefed 20+ new arrivals on the appropriate network behaviors on an average of one to two times a month.Led 3 team members with 2 obtaining their Security + Certification and 1 obtaining their Network + Certification. Promoted professional development of all team members.

Fort Detrick, Md

I served as the supervisor for the Information Technology Section where I was responsible for ensuring all automations equipment was accounted for and remained operational. I supervised 4 Soldiers total, during the time I was there. The 2 I was supervisor for in 2015 were recognized for their outstanding efforts during a field exercise held that April.Upon arrival, myself and the 1 Soldier there worked on and completed the migration of the unit's 60 systems over to the Windows 7 Operating System.Coordination of new equipment training for 10+ users from the Unit.Compiled data and statistics for quarterly, semi-annual and annual Federal Information Security Management Act report as designated by higher commands.Responsible for setting up and ensuring video teleconferences with higher were ready for the commander prior to the start time so there was time to troubleshoot. While here, I also held positions such as the Unit Retention Non Commissioned Officer (made sure that all those who wanted to reenlist/ extend and were eligible, did so) and the unit Equal Opportunity Non Commissioned Officer responsible for the EO training, spearheading a monthly observance as well as submitting quarterly reports.Compiled data and statistics as the Equal Opportunity Representative for quarterly reports with briefing to the Senior Commander.Maintained proper accountability for $250K worth of equipment with zero loss.

Fort Riley, Ks

In this position, preparations were made to make sure that over 300 Soldiers, officers and enlisted alike, were ready to go for their deployment including their trainup and assisting in the loading of their gear and departure day.

Fort Riley, Ks

I came to the Battalion in the summer of 2011 after being apart of the 126 Finance. Following the 126th's deactivation was reassigned here.Assisted in the upgrade of 300+ users to the enterprise email system.Placed work orders for the creation of 50 new user accounts as they came into the unit.Assisted in the running of cables during the setup of 2 off site exercises in deployment preparation.Maintained proper accountability of $40K of equipment with zero loss.

Fort Riley, Kansas

Supervised two Soldiers through successful deployment preparation and deployment.Maintained a hand receipt with equipment worth $500K with zero loss.Deployed to Afghanistan from January 2010 to January 2011 while with this unit. Successful in tracking all equipment as well as for keeping proper accountability of Soldiers.Oversaw the successful setup of eight geographically dispersed finance offices.Managed the supply, distribution, maintenance and communications of financial management software for eight geographically dispersed locations.Facilitated in ensuring 5 Financial Management Detachments were trained, certified and prepared to deploy.Oversaw the information technology side of 5+ mock Finance offices allowing users to train on their respective systems.Facilitated the audio/visual equipment for multiple change of command ceremonies as well as the Headquarters deactivation ceremony.Also held the position as one of the Unit's Urinalysis Non commissioned Officers helping to make sure that the unit was mission ready and drug free by running over 25 tests both stateside and deployed.

Fort Riley, Kansas

This was my first duty assignment as a part of the Active Duty Army along with my first deployment located at Camp Taji, Iraq from September 2007 thru December 2008. Monitored network map to make sure that links to notify sections if links droppeAssisted in running cables in the department headquarters ensuring they stayed fully operational.Executed a 100% relief in place ensuring there was continuous automation support to subordinate units upon transfer to the relief. Assisted in setting up training for 100+ personnel ensuring unit was deployment ready with a 100% success rate.Maintained personal and training readiness for deployment.

Masters, Cybersecurity

I started my Masters Degree back in August 2016 and I am on my third course so far. I am looking to get it completed in the next year.

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration

Activities and Societies: Delta Epsilon TauI only had to complete a few courses to be able to complete the degree within a year and a half.

Associate'S Degree, Criminal Justice/Law Enforcement Administration