Product Analysts are responsible for being proactive on projects and engaging team members and key stakeholders to drive conversations and deliverables that impact the overall HL Roadmap. Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap.Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member.Product Analyst role is accountable for timely execution of Production Validations, conducting lessons learned and Business Requirement, generating pertinent process maps/flows as applicable. Understand the environment(s) in scope and serve as a Subject Matter Resource.Collaborate with interfacing teams/ partners to evaluate dependencies, Requirements and Schedule. Understand client need and client use of the platform and dependencies to Capture and Viewers.Conduct elaboration sessions to solicit requirements not detailed in the Client Questionnaire and as needed to refine the requirements and customer ask. Writing Epics, Stories, Testing Conditions/ scripts, validation criteria, communication plans and release planning.Effectively identify, communicate and escalate risks, blockers, and impacts that could delay the quarter-by-quarter delivery of projects. Act as voice of the customer and drive product vision.Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap.

- Ownership and oversight on Claims Robotics and Automation for Retail Inventory Management - Builds business case and design for new robotics ideas

In 2005, the firm established a Global Service Center in Manila which provides support for the customers and operations services of the firm's retail and wholesale businesses. Currently, it operates in Makati (Philamlife Tower), Bonifacio Global City (Net Quad and Net Plaza) and Cebu (eBloc 1 Tower 1).Fraud Team ensures our customers receive the best fraud detection and protection in the industry. • Retail Customer Claims assists customers with electronic/check fraudulent & merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines. Key responsibilities include:• Overall management, coordination and maintenance of major segment of the banks operations activities• Assists in the formulation, recommendation and implementation of operations policies• Accountable for budget management• Ensures assigned area(s) are adequately staffed and all personnel are trained and developed• Works with peers throughout the bank to develop, enhance and implement business strategies• Directs the study and establishment of new and revised systems, procedures, methods and forms

Manages a group of specialists working on claims for debit cards. The process makes sure that claims are filed and decided corrently. Claims IM process chargebacks, makes decisions on high dollar aounts claims and mitigates possible losses.