Ralph King Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Orange Park, Florida, United States

Jacksonville, Florida Area

• Produce and review quality reports to track and compare team metrics• Complete bi-weekly payroll time sheets• Provide resolutions to clients escalated beyond the team lead level• Implement and promote new sales initiatives for department• Monitor and manage phone queues to improve client wait time• Oversee the daily operations of the Modifications department• Foster career advancement opportunities for team leads and agents• Attend and lead interdepartmental meetings • Help plan and execute employee appreciation initiatives• Perform bi-weekly one-on-one coaching with agents • Conduct interviews and make hiring decisions• Deliver disciplinary actions per company and department policy• Assist agents with coding, internal systems and billing concerns• Create and implement new processes to improve average handle time• Create and deliver interdepartmental training as part of cross-training initiatives

Jacksonville, Florida, United States

• Diagnosed and addressed client product questions and website design changes • Maintained knowledge of design trends to provide feedback and recommendations to clients• Completed website changes in a proprietary CMS using HTML and CSS• Provided excellent customer service consistently exceeding customer survey metrics• Coordinated with other departments to provide resolutions for client requests outside departmental scope• Determined opportunities for upsells to improve customer product experience where appropriate• Promoted to Taskforce team within department• Processed and completed online development requests within SLA requirements• Tasked with custom design projects that required advanced knowledge of HTML and CSS• Provided “white-glove” treatment to Private Partner accounts during each contact• Developed and provided regular training updates to agents regarding department processes and design best practices

Attend Keiser events to be the professional photographer.