Ralph Dulay Email & Phone Number

Phoenix, Arizona, United States

Manage and coach/mentor systems engineers and project managers. Manage a variety of staff across 3 customer sites and provide coaching/mentoring through different phases of customer’s Integrate Product Development System (IPDS). Manage customer purchase orders (PO) with respect to monitoring PO expiration dates and remaining budget. Contacts respective customer point of contact to resolve PO issues. Serves as Information Technology (IT) focal by being first point of contact with computer issues and then providing triage to determine which appropriate IT person will help resolve the issue. Configured all laptops for new employees as well as replacements for current employees.• Due to untimeliness in customer’s internal financial system, a different reporting system was implemented with customer to identify purchase orders that are approaching expiration date or are nearing budget depletion. This reporting system eliminated work stoppages and delays in project schedules by timely notification to the customer, who executed mitigation plans.• Implemented a computer asset spares system, which reduced computer down time from 1-2 days to 4 hours.

Phoenix, Arizona, United States

Managed the quality for HWTE-075 HON Tucson Transducer project, AS9100 certification thru Honeywell and AS 9100:2016 Rev D and ISO 9001:2015 certification by working with Continuous Process Improvement System (CPISYS)• Introduced a project data management system for all IEDS projects, which reduced data retrieval time from 1-2 days to within 1 hour. This data management system is online and follows a standardized folder structure.• Led the certification efforts for IEDS to be AS9100 certified thru Honeywell. These efforts included ensure all AS9100 procedures were in place and followed. Authored a few new procedures and edited a number of existing procedures to ensure they met AS9100 compliance.• Managed the quality for HWTE-075 HON Tucson Transducer project by documenting all non-conformances, conducting root cause investigations and determining corrective action with appropriate engineering personnel, maintaining calibration log of calibrated equipment and maintaining On-Time Delivery and Quality Return metrics.• Led the certification efforts for IEDS to be AS 9100:2016 Rev D and ISO 9001:2015 by working with Continuous Process Improvement System (CPISYS). This effort was reduced from 8-10 weeks to 6 weeks due to concentrated efforts.

Tempe, Az

Manage and develop technical writers/engineering support specialists, and engineers. • Documentation focal point responsible for day to day support of engineering in producing and releasing technical documents. • Lead efforts to improve and standardize documentation processes, implement best practices and the use of tools in creating and modifying technical documents • Routinely interfaces with, and presents to, internal and external customers, product development teams, other departments, and business leaders as an expert resource. • Serves as focal point for coordination of document standards and documentation between businesses.

Direct the development/introduction of pneumatic valve assemblies. Lead teams, programmatically and technically, in the design/development of multiple major systems, sub-systems, and components.• Provide leadership in the preparation of proposals, estimates and quotations (from a technical and business perspective) related to the acquisition of new business resulting in over $1.5M of new business. • Provided program management leadership to 3 programs, which were behind schedule, by coordinating engineering resources through development and certification/qualification phases to successful completion by remaining on budget and within schedule.• Coordinated certification/qualification testing across 4 test sites for a major program which resulted in completion of 243 individual tests with 48 valves within a 3 ½ month timeframe.

• Provided overall leadership to a team of 17 people to drive and support commercial, military, and cost reduction initiatives by documenting all critical business processes and incorporating lessons learned and benchmarking to ensure the latest industry standards were used resulting in over $2M of tasks being completed on time or ahead of schedule and within budget.• Provided technical leadership and project management by implementing a standardized process that resulted in the uniform methodical execution of new and/or derivative design activities for all engine models.

Assignment at Pratt & Whitney Canada, Montreal, Quebec• Explored new business opportunities in tandem with the Hamilton Sundstrand/Pratt & Whitney Canada technical communities, in areas including but not limited to cost reduction and reliability by providing on-site technical representation resulting in over $500,000 of new business opportunities.• Coordinated engineering resources to solve field service problems. • Provided management and technical leadership in the preparation of proposals, estimates and quotations (from a technical and business perspective) related to the acquisition of new business by providing on-site representation resulting in over $250,000 of new business.

• Negotiated task list and associated priority, budget, and schedule with P&W Program Office, monitored schedules and level of effort, compared progress against schedule and spending to assure on-time deliveries, assured technical activity in line with P&W Program Office priorities and goals. Frequently interfaced with customer on system and external issues.• Coordinated assembly, test, and post-test disassembly and inspection of experimental engines. Assumed overall responsibility for the coordination and planning of the assembly, test, post-test disassembly and inspection of experimental engines. Chaired engine cross-functional teams comprised of all functional disciplines required to execute agreed-upon test objectives. • Prepared documentation required for the assembly, test and post-test disassembly and inspection of the engine. Ensured that all the documentation required for the assembly, test, post-test disassembly and inspection was prepared in a timely manner.

• Managed engineering activities on repair program, both technical and administrative by leading a cross-functional team of engineering, administrator, and technicians resulting in reducing the program’s turn-around time for APU repair from 24 days to 7 days.• Revised repair procedures to eliminate redundant and inefficient paperwork, saving company an estimated $100,000 annually.• Implemented labor and material cost-reduction efforts within Auxiliary Power System 2000 program, resulting in increased annual revenues from -$100,000 to +$750,000.

• Provided engineering and logistic support and direction to various cross-functional groups by leading a team of engineering and technicians, resulting in bringing a production program from 60 days behind to 45 ahead of schedule within a 90-day period. • Managed change process engineering activities on Auxiliary Power System (APS) 3200 program, both technical and administrative, that resulted in reducing the turn-around time for a design change from 4 weeks to 1 week. • Provided for on-going program support and configuration control by computerizing common data into a central database, increasing cross-functional team knowledge, efficiency and productivity, saving company an estimated $100,000 annually.

• Led design and development of joint venture auxiliary power units by coordinating resources of Sundstrand Power Systems and Turbomeca (French APU manufacturer), penetrating 35% of the mid-sized commercial air transport market.• Planned and obtained complete FAA certification for new family of 285-hp APUs, permitting customer delivery start-up on schedule. Directed development the new APU for mid-sized commercial air transport, expanding product line sales by $5 million.

• Managed $2.5 million full-scale development and certification/qualification program to successful completion by remaining on budget and within schedule, transitioning the product to production.• Provided technical support for APU aircraft installations and used an aggressive approach to resolve operational difficulties. Enabled program to avoided delivery penalties of $1500 per day. • Analyzed and conceptually defined configuration and performance of electronic control unit for APS2000 auxiliary power unit. As a result, company was able to expand $3 million product line into air transport market.• Defined baseline configuration of new APU Full Authority Digital Engine Controller and standardized design, reducing development lead time for future derivatives by 25%.

Bachelor Of Science, Physics

Masters, Business Administration