Ralph Maffeo Email & Phone Number

 Performed computer and software installation, configuration and troubleshooting. Investigate and resolved user computer software and hardware problems. Install, configure and troubleshoot personal desktop and laptop computers.  Helped Coordinate office Move. Assisted with setup and takedown of equipment for 2009 World Series of Poker. Setup Internal office wireless network. Blackjack and Blackberry Phone support.  Video conferencing setup and installations. Assisted with implementation and feedback of in-house developed ticketing system. Assisted with implementation of Cisco Voip phone system. Trained new employees as necessary. Documented I.T. policies and procedures as necessary. Created and updated I.T. inventory Database. Setup Video Conferencing and assisted with training employees on how to use Video conferencing equipment and software. Imaged PC's as necessary with Acronis True Imaging software and also Norton Ghost. Helped with the setup and feedback of Microsoft SCCM program. Diagnosed and repaired network connectivity issues when necessary. Assisted with various I.T. rollout projects. Assisted in Mac OSX upgrade for marketing department, along with Entourage configuration and support.

At Foodtec Solutions, I support a POS system that was developed for the restaurant industry, but has unlimited potential. I handle customer requests on a daily basis, and monitor a helpdesk cue of about an average of 400 calls per week in which I resolve close to 80 of the 400 on a weekly basis. It's only been a month and a half, but I have really picked up the software at an exponential rate.

I actually was considered "Client Service Engineer", but throughout my career a title is just exactly that. I basically handled the desktop support of an internal office of around 200 employees, and also support our international office via remote. I setup, configured, and trained new hires, and I answered any helpdesk issues in a timely manner. Cambridge Interactive Development Corp. was an amazing place to work, and I'd like to think that although I am not with the company anymore, I wish everyone there the success they all deserve.

At MacGray, I basically was the go to person for any technical related issues that effected workflow. I supported around 200+ employees, and many remote sales employees via Sonicwall Vpn connection. As with evey I.T. position I have had throught my 12+ year career, I really enjoyed supporting my end-users and have learned a great deal of hands on experience which I wouldn't trade for a piece of paper anyday, but some companies really view the college grad over my technical know how, and hands on experience. I would also like to think that my greatest strengths are personality, sense of humor, and just technical know how. My greatest weakness would be my inability to let go of an issue that I am having a problem trying to resolve. All the companies I've worked for had great people to work with, and for the most part appreciated a person with patience and that could see a task through to resolution like myself. At Macgray i was elected a member of there aquisitions team when the company started buying out other competitors around the country, and I had a terrific time on the road meeting the new employees, and making them feel like part of the Macgray family from day 1. Unfortunately I had to move on from Macgray and that is when I took the government contract working for the Federal Aviation Administration New England Regional Headquarters in Burlington MA.

Business Technologies\A+ Certification, Business Technology

Graduated 10month full time program and received certifications.

High School Graduate, Graduation