Ralph Marsh Email & Phone Number

Ireland

Limerick Metropolitan Area

• Led the development and implementation of Business Delivery targets in alignment with goals set by Head Office Dublin, ensuring measurable outcomes were achieved.• Managed and provided leadership to a highly experienced and motivated sales and service team of twenty-two individuals, overseeing performance management, coaching, upskilling, and mentoring activities. Supported colleagues in the successful delivery of work programs. Consistently delivered over 20m mortgage lending per annum through the Limerick office from 2016 to 2022, the largest lending unit outside Dublin nationally. • Monitored and tracked Customer Experience expectations against a central service charter, consistently prioritizing customer satisfaction and loyalty.• Successfully facilitated the adoption of Digital Banking channels and Automation within the organization as part of a comprehensive change management initiative. • Fostered collaboration and interoperability among key internal and external stakeholders, resulting in mutually beneficial outcomes for customers and the business. Financial Services (Bancassurance) was always at the forefront of our minds. • Adhered to a stringent Risk Appetite Framework in accordance with Central Bank guidelines, maintaining a strong focus on compliance and integrity. Prepared the business unit for risk audits from both internal and external parties, incorporating audit findings into revised risk plans.• Undertook external Business Development responsibilities to enhance the bank's brand reputation both locally and nationally. Played a pivotal role in achieving Business Delivery expectations in the Wealth Management space by leveraging skillset in the pensions and investment spaces.

Limerick Metropolitan Area

• Provided personalized and comprehensive financial planning advice to individual clients, specializing in pesnion planning, investments, and various areas of financial planning.• Conducted client meetings to assess their financial needs, goals, and risk tolerance, and developed tailored strategies to meet their objectives.• Proactively generated leads and contributed to business development efforts, expanding the client base and driving growth.• Cultivated and nurtured relationships with existing customers, focusing on relationship management to ensure ongoing client satisfaction and loyalty.• Utilized management insights to mentor and upskill lead generation staff, enhancing their effectiveness and productivity.• Consistently delivered exceptional results, surpassing agreed objectives and performance targets.

South West Munster

• Fostered strong client relationships through regular meetings, ensuring a deep understanding of their financial goals and providing tailored solutions to meet their needs particularly in the pensions and investmnets spaces.• Proactively generated leads and contributed to business development efforts, implementing effective strategies to attract new clients and expand the customer base.• Cultivated and maintained relationships with existing customers, focusing on relationship management to enhance client satisfaction and foster long-term loyalty.• Utilized management insight tools and techniques to analyze and optimize lead generation processes, enabling the upskilling and development of lead generation staff for improved performance.• Consistently delivered exceptional results by effectively aligning actions and strategies with agreed objectives, surpassing performance targets and driving organizational success.

Professional Banker, Banking And Financial Support Services, 2Nd Class Honors

Accredited Funds Professional, Fund Accounting, 2Nd Class Honors

Customer Experience Management, Banking And Financial Support Services, 2Nd Class Honors

Stockbroking, Banking And Financial Support Services, 2Nd Class Honors

Banking In The Digital Age, Banking And Financial Support Services, 2Nd Class Honors

Business Administration And Management, General