Serve as the technology lead at a company with 150+ employees. Facilitate the progression and success of the company through: communication, tools, analytics, visualization, administration, and problem-solving.COMMUNICATION- Lead and participate in internal and external meetings and gatherings.- Oversee and coordinate support tickets for internal processes and third-party software.- Communicate with: external partners, software firms, and internal department heads to solve problems and progress the business.TOOLS- Navigate read-only database tables using Microsoft Access, to produce ad-hoc reports.- Automate Python script execution using Task Scheduler.- Automate Google Apps Script execution using Google App Script Triggers.- Utilize Python and Google Apps Script to create efficiencies—including but not limited to: task automation, reporting, invoice creation, summaries, scheduling, analytics, parsing, etc.ANALYTICS- Analyze data from various sources using: Microsoft Excel, Google Sheets, and Python.VISUALIZATION- Visualize data using Google’s Data Studio.- Visualize and manipulate data in personally-built Streamlit web applications (Python library).ADMINISTRATION- Manage internal network.- Manage internal hardware.- Serve as web administrator—managing the Google Workspaces and email accounts for 150+ employees, and all other utilized software: Front (email), Talkdesk (VOIP), Slack (messaging), integraRental (CRM), Jira, etc.PROBLEM-SOLVING- Serve as a leader in problem detection and problem resolution.- Use experience to quickly understand and rectify issues in all business areas.- Use experience to suggest and implement improvements in all business areas.

Served as the driving force for introduction of new technologies. Moved the company away from manual options to more efficient technologies.TECHNOLOGY- Phones: moved the company from landline phones to a VOIP service with call recording, analytics, and call routing.- Waivers: moved the company from pen-and-paper-and-in-person to an online waiver-signing service with searchable records.- Customer Relations: moved the company from Google Sheets for orders and route-building to a CRM with customer profiles, POS, website, and logistics capabilities. This included work to scope, develop, and implement custom development items with the third-party firm.- Internal Communication: moved the company from texting internally to a communication hub that can better organize internal communication and bring in external communication if desired.- External Communication: moved the company from strictly e-mail communication to a platform that facilitates SMS communication for internal announcements and B2C relations.- E-mail: moved the company from Gmail to a rule-based and more administrable ecosystem that promotes internal communication and automation.- Scheduling: moved the company from a 5-person-5-day process to a 1-person-1-hour process through personally-written programming.- Reporting: moved the company from a non-existent reporting state to a robust reporting ecosystem through personally-written programming.- Networking: moved the company from an out-sourced network solution to in-house administration.ADDITIONAL OPPORTUNITY- Human Resources: Performed as stand-in Payroll Manager. While in this position, improved the 4-hour payroll procedure, to a now-automatic process, with Google Sheet QUERY functionality.- Accounting: Performed as stand-in Accountant. While in this position, became sufficient in Quickbooks Desktop and Quickbooks Online.

Business-to-business relations and route management.ADDITIONAL OPPORTUNITY- Driver: Operated as a stand-in driver on delivery and service routes--loading, delivering, servicing, and picking up rental equipment.- Beach Attendant: Operated as a stand-in beach attendant--loading, delivering, setting up, breaking down, and picking up beach equipment.- Bonfire Attendant: Operated as a bonfire attendant--loading, delivering, setting up, monitoring, breaking down, and picking up bonfire equipment and supplies.

Business-to-consumer relations and phone sales.