Ralph Muller Email & Phone Number

Southlake, Texas, United States

Brampton, Ontario, Canada

• Led the Technology PMO including Delivery & Service Enablement, SDLC Management, Agile coaching, Incident Management Reporting, and Budget and Status Reporting• Product Owner for custom-developed Financial Planning & Analysis Suite built on Microsoft Power Platform which drove a 50% efficiency improvement in PM budget and resource management tasks• Managed and administered the ~$900MM Technology capital and operating budget• Built and refreshed the Technology 3-year Strategic Plan on an annual basis with the CIO• Drove the transition of Loblaw Technology to a product-centric organization based on Agile/Scrum principles• Put tools, structures, and processes in place to standardize and simplify productivity tracking, budget management and resource management practices for the 30+ technology teams

Brampton, Ontario, Canada

• As BRM, led overall business representation of assigned technology portfolio for product strategy, roadmap development, business case development, backlog management, use case development, financial oversight, and portfolio reviews with leadership.• Led initiative to digitize paper-based documents to OpenText Content Server for Legal, HR and Real Estate, saving those departments thousands of hours annually in document analysis and retrieval• Led initiative to implement Workfront in Marketing to standardize and streamline their campaigns by an average 25% end to end• Led implementation of Salesforce applications for Marketing and Loyalty (Marketing Cloud), Loyalty Help Desk (Service Cloud) and the Wholesale division (Sales Cloud)

Brampton, Ontario, Canada

• Co-led the Enterprise Business Integration team to drive business process coordination and/or harmonization across the enterprise as part of the SAP ERP program• Led design, development and implementation of the Red Prairie Time, Attendance & Labor Scheduling program in 334 retail stores nationwide, driving an average 20% improvement in labor scheduling accuracy (i.e. right people in the right place at the right time)• Led the Reporting and Analytics stream of the Enterprise SAP program, driving the standardization of all corporate reporting to a common master data foundation and significantly reducing manual work• Led the organization’s first pilot program of SAP HANA to help set the foundation for Big Data analytics at Loblaw

• Led a team of 34 BI professionals (full-time and contractors) across 6 project and support/maintenance teams• Departmental leadership and day-to-day oversight, setting strategic direction, executive status reporting and presentations, business relationship management, major project planning and scoping, departmental budget management and reporting, vendor management.

Project Manager on consulting engagements at Royal Bank of Canada, Shoppers Drug Mart and GlaxoSmithKline

Project Manager on consulting engagements at Canadian Imperial Bank of Commerce, Enbridge Gas, BC Gas (now FortisBC), Ontario Power Generation, Canadian Tire, and Morgan Stanley Dean Witter

Consulting team member on client engagements at Bell Mobility, Sears Canada, Blue Cross/Blue Shield of California, JP Morgan