Ralph Payne Email and Phone Number

· Lead a UAR team of 15 team members.· Review queue/case volumes daily· Review cases worked and provide performance feedback daily.· Conduct biweekly manager 1 on 1 coaching sessions.· Conduct biweekly team huddles.· Conduct monthly team meetings.· Participate/host leadership calls/meeting.· Perform fraud trends analysis to develop fraud mitigation strategies.· Interview and hire new employees.· Participate in special projects/tasks.· Prepare and deliver mid-year, year-end, and compensation statement for all direct reports.· Partner with other lines of business to improve business flow, policies, and procedures.· Coach and develop subordinates to achieve/exceed performance expectations.

· Lead a team of collection representatives in their effort to resolve debt related to new applications.·Evaluate workflow strategies daily, weekly, and monthly.·Evaluate employee and team performance daily, weekly, and monthly.· Present monthly performance results to multiple levels of leadership· Perform quality audits daily, weekly, and monthly.· Support employee career development through the Career Progression Program· Prepare and deliver employee mid-year and year-end performance evaluations.· Perform several administrative functions for direct reports.·Participated in the hiring process for collection representatives.

· Manage the daily workflow in the Customer Service and Telemarketing departments.· Develop monthly goals and strategies for both departments.· Review and evaluate employee performance daily, weekly and monthly.· Maintain accurate employee attendance records.· Provide performance reports to clients.· Interview potential employees· Train new hires· Collaborate with clients on a daily, weekly and/or monthly basis