Ralph Pean Email & Phone Number

Alpharetta, Ga

• Stayed abreast of latest technology, such as Microsoft Hyper-V, Windows Server, PowerShell Scripting, Microsoft Active Directory, and Azure AD Connect, supporting enterprise environment.• Install, configure and maintain customer systems (MySQL, Active Directory and Unix).• Prepared accurate and error-free technical, ITIL, and end-to-end documentation for multiple projects.• Researched, investigated, and solved incidents at first and second levels of support to avoid unforeseen circumstances.• Faced product installation challenges and hurdles by identifying and mitigating client concerns, executing assigned tasks within defined time, and enabling internal customers to continue in production. such as VoIP phone system, NAS/SAN, VMWare ESXi, AWS, Azure Applications, and Servers. duplicate/challenging configuration, compatibility, and product-defect concerns.• Provide level 3 and level 4 support for tickets related to GE managed Azure AD Tenants for O365. • Provide support for tickets related to user groups sync to Logon AD, RD an estimated 43 Trust zones from META Directory. • Provide support for Cloud AD sync from IDM system for HPA Accounts requiring direct server Access. • Provide support for integration of Domain with an estimated 32 SSO Directories.• Domain/Forest Functional levels Management• Provide support for OU Management/Delegation, Group Policy Management capabilities.• Provide support for tickets related to AD Replication and sync utilizing AAD Connect and ICS sync.• Perform Patching and post patching validation leveraging MS SCCM• Perform monitoring of the AD platforms leveraging MS SCOM• Provide platform support for AD Management tools (Quest Active Roles Server – ARS, Change Auditor for Active Directory - CAAD, Quest RMAD - Recovery Manager for Active Directory, GPOAdmin, Quest Enterprise Reporter - ER, Quest Migration Manager)• Provide support for power shell scripts for integration of Enterprise Reporter with AD

Greater Atlanta Area

Delivered customers, HPE field engineers, and business partners/resellers with high-level proactive and reactive technical response and instruction to solve problems. Conducted basic troubleshooting activities, including hardware/software failure diagnostics and repair, performance analysis, and resolution of connectivity issues between Linux, Windows, and VMware hosts and attached SAN storage.• Achieved enterprise and mission-critical customers with remote support for Fibre and iSCSI SAN technology and solutions located in data centers and small to large businesses.• Gained expertise in HPE 3PAR Classic and StoreServ systems, Brocade and Cisco Fibre Channel switches, and HPE Virtual Arrays product specialty (HP EVA).• Gathered data on group effectiveness in business simulations while accomplishing significant efficiencies in analysis process by designing and employing observational framework. • At HP I held the responsibility for technical support, pre-sales, post-sales and training customers in many product lines. • Products demonstration, evaluation, implementation and support are some of the activities. • Products I deal with are performance and availability monitoring, security, compliance, virtualization, VMWare and SolarWinds

Greater Atlanta Area

Facilitated company in supervising digital workflows by leveraging ServiceNow and Clearvision for documentation and service ticket management. Delivered exceptional customer service support to all internal employees. Installed and configured routers, switches, and phones at many locations for various clients.• Assisted users in wide range of applications, software, and operating systems to execute numerous functions on time.• Demonstrated sound troubleshooting abilities by mitigating employee issues at all levels.• Installed, repaired, upgraded, and backed up all devices and remotely supported through telephone to fix telecommunications challenges.• Set up/debugged desktop, laptop, and POS systems remotely and documented server issues to prevent discrepancies.• Developed process mapping of current and future business processes. • Contracted to conduct business process analysis and identify critical issues, gaps, and needs for a traditional multi-unit brick-and-mortar custom window coverings retailer. • Prototyped new procedures and trained new users on software enhancements to improve skillset.• As member of a global AD support team I've worked on projects definition and deployment, 3rd level support of all Microsoft Active Directory in global scale (more than 100,000 users in AD) including, DNS, WINS, DHCP, Group Policies, Logon Scripts and Legacy Domains management.• Lead the In-Place upgrate from NT4 to Windows 2003 Project• Activelly worked on the Domain Controllers In-Place upgrade from 2003 to 2008• Lead global WINS decommission project

Tucker, Ga

• Worked the PM shift while working for the department.• Responsibilities and duties may include, but are not limited to, the following: patrol a designated area of the County to preserve law and order, discover and prevent the commission of crimes, and enforce traffic and other laws and ordinances• Respond to general public service calls and complaints including domestic disturbances, civil• complaints, property control, automobile accidents, robberies, and related misdemeanor and felony incidents• Enforce traffic laws and ordinances; issue warnings and citations; direct traffic at fires

Lynnfield, Ma

• Removal of live viruses network-wide• Usage of in-house test network and maintaining 100% uptime of the network• Create documents in support database to empower my team with newly found resolutions • Performs tasks associated with remote diagnostics, problem solving, installation assistance and system modifications• Provided support of Printing systems - printers, fax, scanners• Used Cisco switches to connect to preform imaging and connect to multiple servers to push application through• Updated new application in Mac OSX• Manage All Mobile devices(blackberries,android, apple)• Configured Outlook email accounts• Used SCCM for deployment• Troubleshoot and helped users with eport software application issues• Managed multiple servers, installed and configured POS system, and migrated end user to b 0365 from novell client

Boston Ma

• Performed installations, repairs, upgrades, backups, and other maintenance tasks• Trouble shooting software such as E-copy and Equitrac• Provided support of Printing systems - printers, fax, scanners• Used Cisco switches to connect to preform imaging and connect to multiple servers to push application through• Updated new application in Mac OSX• Manage All Mobile devices(blackberries,android, apple)• Configured Outlook email accounts• Used SCCM for deployment• Troubleshoot and helped users with eport software application issues• Managed multiple servers, installed and configured POS system, and migrated end users to b- 0365 from novell client• Worked with the web HTML developers • Used MDT deployment tool• Use Remedy as way to keep documentation on service request

Boston,Ma

Responded to telephone inquiries concerning support requests, system status and networkconnectivity. Resolved hardware and software problem as well as upgrade software andhardware devices.Key Accomplishments:• Provided desktop support as needed; duties included setting up ghost machines.• Planned and configured Microsoft network shared resources.• Participated in the execution of large deployment projects and/or departmental moves.• Installed and configured Oracle applications.

Boston Ma

Wrote technical User Manuals, Operations Guides and Presentations using Word, Excel andMicrosoft Visio. Managed file servers and created shared resources.Key Accomplishments:• Expertise with software troubleshooting and installation Apple MacOS 9.x.• Created and managed NT and Windows 2000 user, computer and group accounts.• Planned and configured Microsoft network shared resources.• Managed and configured Exchange Servers.• Managed and configured multiple e-mail accounts within Outlook.• Patched network in switch closet.• Created guest folders on Mac’s for file sharing on local machines.• Configured Servers, PCs and Laptops to use TCP/IP and setup VPN connection.

Boston Ma

Responded to telephone inquiries concerning support requests, system status and networkconnectivity. Resolved hardware and software problem as well as upgrade software andhardware devices.Key Accomplishments:• Provided break/fix support for networked and stand-alone devices.• Assisted other groups in triaging network/desktop issues.• Provided setup and installation services for networked devices using standard NT toolsand Brigham & Women’s developed tools.• Added/ modified devices to the network in compliance with the set Brigham & Women’sstandard• Participated in the execution of large deployment projects and/or departmental moves.• Prioritized and escalated problems within given guidelines.

Full Stack Programming, Computer Science, 3.8

Certification, Ccna