Ralph Pratt Email & Phone Number

Indiana, United States

• Manage and provide strategic leadership to a regional team of 20 HVAC technicians and Commercial Maintenance Technicians, fostering a culture of safety, collaboration, and customer focused results.
• Successfully exceeded revenue and profit plans through strategic planning, client relationship management, and effective business growth initiatives.
• Enhanced Key Performance Indicators through leadership programs and productivity sessions, resulting in target exceeding on-time completion of 93% and self-performance of 94%.
• Collaborated with Account Managers and Coordinators to plan and execute customer project initiatives.
• Performed customer site visits and face to face customer visits for site updates, project implementation, preventive maintenance assessment and reactive maintenance verification.

Jacksonville, FL

Supervise eight employees in all aspects of retail sales.Customer service in fast paced firearm retail sales.Train employees in federal and state requirements for firearm sales.Ensure correct federal paperwork is completed for each firearm sale.Merchandise, stock and organize products on the sales floor.

Mayport, Florida

Instructed, evaluated and supervised 7 personal in Aegis SPY-1B(V) radar work center for a 2 year period.Advanced electronics training from US Navy tech core and radar technician school for electronic repair, maintenance and schematic reading.Managed seven technicians in over 480 hours of corrective maintenance in a two month period for five year.