Ralph Richard Mendiola Email & Phone Number

United States

• Research, identify, and generate new leads through our various channels. • Qualify leads from channel marketing campaigns.• Contact potential clients through cold calls and emails.• Update and maintain the database.• Cold Calling.

• Managed client accounts and negotiated to resolve outstanding debts, resulting in increased collection rates and overall revenue. • Demonstrated strong communication and negotiation skills through collection calls, email management, and debt settlement, leading to successful payment plans. • Implemented and maintained detailed records of client communications and payments, resulting in efficient and organized client management. • Handled a high volume of collection calls and emails, resulting in successful debt resolution and high client engagement.

Quezon City, National Capital Region, Philippines

• Assisted customers with account modifications and payment adjustments, leading to high customer satisfaction and retention. • Handled escalation concerns with strong customer service skills, resulting in minimal disruptions to customers' operations. • Managed a high volume of customer interactions, leading to successful account modifications and payment adjustments and high customer engagement.• Exceeded customer service expectations by promptly addressing and resolving customer concerns, resulting in positive customer experiences.

Quezon City, National Capital Region, Philippines

• Installed and performed minor hardware and software repairs, resulting in minimal customer disruptions. • Endorsed hardware repairs beyond quick fixes, resulting in cost savings for the company.• Communicated effectively with customers and provided updates on ticket status, leading to high customer satisfaction and trust.• Managed a high volume of technical support requests, leading to the successful resolution of technical issues and high customer engagement.• Exceeded customer service expectations by promptly addressing and resolving technical issues, resulting in positive customer experiences.

Philippines

• Managed data entry and created daily/monthly sales reports, resulting in efficient tracking of company performance. • Demonstrated organizational skills by maintaining and updating filing, inventory, and database systems, leading to a streamlined office environment.• Purchased and monitored office supplies, resulting in minimal disruptions to operations.• Responded quickly to requests and questions, leading to high customer satisfaction and trust. • Demonstrated strong attention to detail and accuracy in data entry and report creation, leading to reliable sales reports for management and clients

Mandaluyong, National Capital Region, Philippines

• Ensured accurate data entry and compliance with client processes, resulting in high client satisfaction and retention. • Provided assessment feedback to agents, leading to improved performance and productivity.• Monitored tools and software utilization and identify areas for improvement, resulting in cost savings and increased efficiency. • Conducted quality audits and provided feedback to managers, leading to improved overall performance and quality.• Provided training, coaching, and mentoring, resulting in a well-trained and high-performing team.• Managed calibrations with operations teams and clients, improving communication and collaboration. • Documented processes and identified areas for improvement, resulting in a more streamlined workflow.

• Resolved customer complaints and concerns regarding postpaid plans, resulting in high customer satisfaction and retention. • Provided product and service recommendations, resulting in increased revenue for the company. • Took relevant notes on all calls and entered them into a database, resulting in efficient