Ralph Rizk Email & Phone Number

Doha, Qatar

Abu Dhabi, United Arab Emirates

Develop and deliver an eLearning course and relevant training material under the title of "Essential Financial Skills for Healthcare Professionals"

Dubai, United Arab Emirates

As an Operations Manager at American Hospital Dubai, I was responsible for directing all activities related to the Patient Access department, including managing billing and discharge teams, unit clerks, ED access team, and the Telehealth team. I am responsible for executing financial and data analysis, and for preparing and monitoring departmental budgets, developing and monitoring KPI's, assessing and optimizing the patient service experience, training and coaching direct reports, handling complaints and conflict resolution, and participating in the development of quality improvement and service excellence programs. My achievements in this role included:- Successfully implementing new P&Ps to promote and improve the flow of services throughout the organization, resulting in improved patient service, decrease in patient complaints, and efficient communication.- Developed and monitored KPI's for assigned teams, resulting in optimal productivity and goal accomplishment.- Developed and implemented patient centric practices resulting in an enhanced patient service experience.- Participated in various multidisciplinary committees and improvement projects, such as new HIS and EMR implementation, Revenue Cycle Steering Committee, JCI Committee, Patient Experience Committee and more, resulting in successful implementation and measurable improvements.- Improved financial performance by executing data analysis and reporting of the billing revenue cycle and service operations, and implementing measures to reduce overall bad debt.

Al-Mansuriyya, Mount Lebanon Governorate, Lebanon

Achrafieh, Beirut Governorate, Lebanon

• Establish operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and patient-service strategies; designing systems; accumulating resources; resolving problems; implementing change.• Develop financial metrics related to patient admissions by estimating, forecasting, and anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.• Accomplish high bed occupancy in the medical center by designing, establishing, and maintaining strategies and procedures to ensure high occupancy, control bed availability and patient traffic.• Maximize revenues by providing information and feedback pertinent to administrative directives on patient-pay and third-party reimbursement issues; recommending options; implementing revenue-generating programs.• Accomplish departmental human resource planning; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Handling all aspects of Patient Experience and overall satisfaction in the facility; Managing and resolving conflict resulting from patient access to services; identifying, reporting and acting on issues needing resolution for performance improvement. • Ensure accuracy of patient data and fiscal information by preparing, collecting and reviewing audits and other reports.• Maintain excellent internal and external working relationships with third party administrators, multidisciplinary stakeholders at the medical center.

Ras Beirut, Beirut Governorate, Lebanon

• Manage an allocated portfolio consisting of governmental institutions, local and international insurance providers, and other third party payers. Establish collection goals and work with the department manager to monitor performance against set objectives • Review, analyze, and reconcile accounts on a timely basis • Devise and implement measures to increase cash flow by reducing average debt collection period from accounts• Liaise with the other departments in the Financial Administration of the hospital (Admitting, Patient Access, and Billing) regarding operational concerns, and medical insurance related inquiries• Implement and maintain policies and procedures for Inpatient + Outpatient + ER admissions processes and continually monitor trends impacting the overall bill collection cycle • Summarize and analyze periodic accounting reports and other statistical data, perform and review aged trial balances to highlight collection delays and potential bad debts• Coordinate the daily activities of the Accounts Receivable (closing and posting of medical insurance payments, and timely resolution of inquiries from third party guarantors)

Bachelor Of Science, Economics / Business Administration

Master Of Business Administration (Mba)

Certificate, Accounting Studies

High School, Diploma