Ralph S. Powell Email & Phone Number

Handle principal approval of alternative investments and annuities for the firm. Conduct audits to ensure the branch follows the firm's policies and procedures. Working on system enhancements and technology projects affecting compliance.

Raleigh, North Carolina, United States

Worked as a Consultant to help improve the effectiveness of the firm's compliance software solutions.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦➾Reduced false account alerts by over 75%.➾Reviewed existing alerts to identify gaps and created alerts to help fill those gaps.➾Reviewed and improved the data mapping of the existing data feeds.

Raleigh, North Carolina, United States

Monitored and adhered to all regulatory rules and regulations. Worked closely with General Agent, registered representatives/advisors, and operations team to ensure all processes and procedures were followed in accordance with the company policies and procedures. Completed all tasks accurately and in a timely manner. Merger with MassMutual Charlotte office resulted in role redundancy𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦➾ DOCUMENT REVIEW AND CONTINUOUS IMPROVEMENT: Reviewed email/text (Proofpoint) and social media (Hearsay) for the agency; assisted with implementing the Global Relay application as a texting solution.➾ CLIENT FILE REVIEW: Conducted audits of representatives, client accounts, and securities-related business.➾ CLIENT RELATIONS: Called and liaised with clients as part of post-annuity sales and suitability process.

Raleigh, North Carolina, United States

Led a team of 4 within the Investment subsidiary of First Citizens Bank that handles all annuity reviews, trade reviews, electronic and general correspondence reviews, Investment Advisor account approval, new account maintenance, and new account approvals. Interviewed, hired, and mentored direct reports.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦➾ CULTURE OF EXCELLENCE: Set and achieved high standards for team. Upon team’s expanded responsibilities of reviewing email, compliance audit revealed only 2% false hits, well above industry standard.➾ SOFTWARE DEVELOPMENT: Built robust surveillance tool using EAI Information Systems and then Docupace Jaccomo System. Increased alerts from 75 to >500. Swiftly established software rules in response to FINRA changes.➾ DUAL LEADERSHIP ROLE: Led Principal Review Team for First Citizens Securities (Aug 2015–Feb 2016) prior to merger with First Citizens of South Carolina. Met or exceeded all expectations.

Raleigh, North Carolina, United States

Supervised new accounts and trading. In addition, handled trade reviews, annuity approval, complaint handling and resolution, correspondence review, advertising and sales literature reviews, branch audits, and Investment Advisor approval.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦➾ CULTURE OF EXCELLENCE: Achieved 0 regulatory issues, contributing to First Citizens Investor Services being named Broker Dealer of the Year (2007) by the Bank Insurance and Security Association.➾ CROSS-FUNCTIONAL LEADERSHIP: Managed Trading Desk and New Accounts as needed.

Raleigh, North Carolina, United States

Conducted trade reviews, annuity approvals, branch audits, correspondence reviews, advertising and sales literature reviews, and Investment Advisor approval. Resolved complaints.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦➾ FUND SELECTION: Chosen to select funds for inclusion on the First Citizens Bank Cap Plan (401k). One of only two people selected for this task. Also selected investments for First Citizens Managed Account program.

Raleigh, North Carolina, United States

Selected for dual role while working in Investor Services within First Citizens Investor Services. Served on team that handled all compliance functions for Ironstone Securities, First Citizens subsidiaries in Florida and Western US.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦➾ BROKER DEALER MANAGEMENT: Started broker dealer from the ground up. Learned all facets of creating and subsequently dissolving a broker dealer. ➾ ADVERTISING AND SALES LITERATURE MANAGEMENT: Reviewed and managed documents, gaining approval from FINRA as required.