Ralph Starr Email & Phone Number

United States

United States

Dallas, Tx.

Consult with direct sales teams and customers to provide technical expertise related to the design, customization, implementation, and account management of complex technical products and services. Understand and analyze customer requirements. Develop products, services, systems, and solutions to meet customer business, information, technical, and educational needs. Collaborate with internal teams and resources across the US, EMEA, AP, and LATAM to coordinate complex technical projects. Contribute to sales planning and forecasting activities. Identify upselling and cross-selling opportunities within existing accounts. • Manage 8 major accounts with combined annual spend of $180M.• Achieved 103.5% of total billed revenue growth quota of $75K per month.• Consistently close large customer contracts valued up to $12M.• Specialize in MPLS, Internet, VPN, SD-WAN, SSL/IPsec, SIP, and route/switch technologies.• Accomplished technical milestone goal of 140% and customer satisfaction target of 150%.• Major accounts include American Airlines and Toyota Manufacturing of North America.

Dallas, Texas, United States

Generated existing and new sales to deliver creative solutions that met wide variety of needs for global and national customers. Offered expertise in cloud, hosted voice, and data networking (MPLS) solutions. Owned responsibility for planning, negotiations, contracting, ordering, project management, and billing. Developed responses to RFI/RFP. Maintained current product and service knowledge. Generated strategic initiatives to grow and retain revenue stream from complex accounts and projects. Prepared customer presentations and proposals. Built strong relationships with accounting, IT, and C-level customer contacts. Delivered exceptional customer service through after sale follow-up and consultation.• Managed and increased sales for 17 existing base accounts.• Achieved 3% YOY growth.• Maintained $34K in monthly new strategic sales revenue quota.• Major accounts included the Dallas Cowboys, Dallas Stars, and Dallas Mavericks.

Dallas, Texas, United States

Provided technical support for data communications and hosted/managed services. Served as primary customer contact. Engineered solutions based on customer needs and budget. Implemented and managed projects through install and ensured a first-class customer experience. Trained new sales team members. • Consistently delivered positive net new monthly revenue stream of $15K+.• Supported 6 Account Managers at a consultative level

Dallas, Texas, United States

Fostered positive relationships with existing clients and applied exceptional account management skills to generate additional business. Prepared customer presentations and provided education on company technologies and solutions. Successfully closed sales and developed sales plans for each assigned account. • Managed base of 77 existing accounts with up to $10K in monthly billed revenue.• Maintained positive net new monthly revenue stream of $7,500.

Dallas, Texas, United States

• Supported 10-member sales team.• Worked with customers to identify and review communications, network, cloud, and security needs.• Designed technical solutions involving new and emerging technologies.• Responded to customer inquiries and questions regarding highly complex solutions.

Dallas, Texas, United States

• Served as field service PBX installation and maintenance technician.• Provided support for customers inclusive of small businesses, large hospitals, corporations, and the FBI.