Ralph Thomas Email & Phone Number

Chandler, Arizona

Business consultation project to improve the overall quality of billing & claims operations by analyzing, automating, and enhancing business processes and controls that impact revenue collection and data integrity. Achievements for this project included:- Identified and reclaimed $2.5 M in unrealized revenue/missed claims opportunities by investigating contracted payment practices, establishing relationships with claims authorities to present findings and re-submitting new data;- Leveraged application of tools including root cause analysis, process improvement, and change management to automate control check-points; document new processes; and train staff to achieve accurate, standardized claims processing and elevated revenue results;- Informed and advised leadership to ensure metrics, controls, and reports were understood/monitored to assure and sustain financial gains.

Chandler, Arizona

Led Information Technology (IT) organization efforts to develop, prioritize, and implement enhancements to behavioral health services software, ensuring voice of the customer was represented in the process.- Supervised IT design and build teams to identify requirements (including staying abreast of changing regulations), build, code, and test base and custom software to improve usability, ensure quality, and maintain compliance.- Led project to broaden scope of firm's software capability to include a web based solution, targeting secure, flexible access, enhanced customer experience, and improved revenue stream.- Introduced Agile Scrum solution development methodology to improve time to market.

Hilo, Hawaii

Consultant to Non-profit Board of Directors, recommended and spearheaded operational improvements using cost benefit analysis and regulatory knowledge, benchmarking industry best practices , and developing comparative scenarios to improve operating and bottom line performance.- Recommended, justified, and implemented an electronic health record system to reduce organizational compliance risk, improve patient care, and achieve 200% gains in clinician productivity.- Secured ongoing Federal and State program funding by researching best-in-class behavioral health service providers, establishing performance metrics, and aligning goals to optimize performance outcomes. - Implemented new software and automated financial, operational, and clinical business processes to integrate and improve functional performance.- Recruited task force members to engage subject matter expertise and build credibility throughout the entire organization.

Honolulu, Hawaii

Led the information technology (IT) strategy and business transformation project for the bank as well as managed the line-of-business team responsible refitting the bank's outsourced product information systems.- Transformed the business model of a regional bank to renovate the custom bank experience to a best-in-class standard product set focused on efficiency, operational excellence, and customer service.- Recommended and implemented within 12 months, an outsourced IT model to improve system performance and reduce expense by $17M per year ongoing.- Led a task force of cross-functional business managers representing all lines-of-business to analyze, re-define, and document new business model to ensure a quality hand-off to vendors.- Negotiated and implemented service level agreements (SLAs) to govern support and response times of the Deposit System Development Team.

San Francisco, California

Led the customer deposit and check processing operations for an emergent super regional bank, including management of mergers and acquisitions-driven growth of firm's centralized transaction processing and statement production facilities. - Managed bank's item processing operations and services including regional Proof-of-Deposit (POD) centers, check (MICR) capture operations, checking account cycle-sorting, bulk filing, and monthly customer checking account statement rendering.- Consolidated customer-transaction-processing POD Super-Centers, decreasing annual operating expenses by $1M.- Created regional cash vault deposit-cashiering operations to process customer deposits in support of firm's automated teller machine/electronic servicing strategy.

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Sigma Alpha Mu Fraternity

Education record