Ralph Tirivanhu Email & Phone Number

Hudsonville, Michigan, United States

o Participate in system design analyses, testing and training. Support roll-out of new upgrades.o Work with the business teams to define and execute best practices. o Develop test plans and ensure users test system and configuration changes prior to implementation.o Support reporting requirements and functionality; may include SQL development to extract data. o Strong experience configuring solutions on large-scale CRM (Salesforce), CPQ or ERP implementationsGood knowledge of APEX, native programming language of the force.com platformo Experience with use of Visualforce, Lightning components o Experience with IAAS (Infrastructure as a service) on public cloud solutions.

Grand Rapids, Michigan, United States

o Serve as the initial contact for reporting technical issues for all internal staff at Baudville Brands, and answer questions regarding upgrades, installations, and other software/hardware/network issues.o Accurately diagnose client technical issues, gather the necessary information, and perform standard, preliminary research using all relevant available resourceso Help maintain, install, and upgrade IT equipment including workstations, laptops, phones, printers, and other IT related hardware and softwareo Assist Network Administrator in day-to-day functions and projects when needed and as time allowso Maintain and update technical documents

Grand Rapids Metropolitan Area

o Install, program, and test all types of network electronics, including network switches, wireless AP's, UPS's, phone sets, firewalls, and patch cordso Assist with documentation of network systemso Accurately complete required job documentation and timecardso Comply with applicable telecommunication standards and building codeso Comply with company policies, procedures and safety standards