Ralph Tirones Email & Phone Number

Toronto, Ontario, Canada

• Responsible for bringing excitement and smiles to customers by delivering (literally!) their vehicle orders;• Inspecting vehicle sales and trade-ins in compliance with internal quality procedures;• Ensuring customer satisfaction by providing impeccable customer service.

Philippines

• Managed a team of KYC Analysts and Signatories to be able to identify and mitigate risk such as money laundering, terrorist financing and other illicit activities in the client onboarding and renewal process;• Global scope: portfolio and stakeholders spanning from Asia, Europe and the Middle East;• Capacity planning, forecasting, strategic planning, negotiations, coaching, meeting facilitation;• Daily, weekly, bi-weekly and monthly reporting for internal & global clients with the… Show more • Managed a team of KYC Analysts and Signatories to be able to identify and mitigate risk such as money laundering, terrorist financing and other illicit activities in the client onboarding and renewal process;• Global scope: portfolio and stakeholders spanning from Asia, Europe and the Middle East;• Capacity planning, forecasting, strategic planning, negotiations, coaching, meeting facilitation;• Daily, weekly, bi-weekly and monthly reporting for internal & global clients with the use of advanced Excel spreadsheets, Power BI and SharePoint;• Know Your Customer: CDD, FATCA, CRS, Environmental & Social Responsibility of Wholesale Banking clients;• Resolved and addressed escalations & managed a number of small (but impactful) projects with the aid of agile practices;• Familiar with World Check, Fircosoft, Regulatory Data Corp (RDC) Screening;• Focused on individual career progression/development of the team members;• Also conducted candidate interviews for open posts in the department. Show less

Vancouver, British Columbia, Canada

Provided accurate information and assistance to customers, which includes responding to inquiries, problem‑resolution and selling of company services. Performed administrative support functions necessary for efficient station operations

Burnaby, British Columbia, Canada

Responsible for managing the collection of outstanding debts from clients and customers for auto loans.

Makati, National Capital Region, Philippines

· Ensured that all 57 property developers assigned to our team are compliant with bank requirements;· Facilitated meetings and negotiations with our clientsʼ decision‑makers;· Conducted new‑hire trainings, performance coaching sessions, and escalation resolution;· Supervised and monitored performances to match career growth goals;· Implemented and lead project/product strategies to improve overall group performance;· Minimized risk and unsecured… Show more · Ensured that all 57 property developers assigned to our team are compliant with bank requirements;· Facilitated meetings and negotiations with our clientsʼ decision‑makers;· Conducted new‑hire trainings, performance coaching sessions, and escalation resolution;· Supervised and monitored performances to match career growth goals;· Implemented and lead project/product strategies to improve overall group performance;· Minimized risk and unsecured exposure of the bank;· Reviewed if mortgage documents were complete and up‑to‑date (KYC);· Prepared CRECOM and EXCOM sign‑off proposals for procedures deviating from policy; · Resolved escalations regarding property developersʼ issues and team performance. Show less

Philippines

• Conducted calibration meetings with quality specialists, supervisors and foreign counterparts;• Ensured internal compliance on Bank guidelines and industry-provided codes of conduct;• Carried-out strict audit guidelines to support review accuracy• Actively participated in process improvement meetings and provided valuable inputs and recommendations

Makati, National Capital Region, Philippines

· Performed account analysis, profiling and underwriting/credit analysis;· Dealt with loan collections and face‑to‑face client negotiations;· Managed non‑performing portfolios and converted them into performing assets.

Makati, National Capital Region, Philippines

· Facilitated all sales activities from lead generation to closing;· Obtained solid product knowledge and ensured that each customer receives outstanding service.