• Support business projects or changes in business practices with remote configuration changes to POS systems (FCR Storepoint, Bulloch POS systems)• Support CPM retail locations in the day-to-day fulfillment of user assistance requests, investigation of incidents, and troubleshooting.• Liaise with the appropriate internal/external support teams and third parties’ vendors for support and escalation.• Stage, configure, and deploy POS hardware and peripherals to new sites and for end-of-life replacement• Perform security and access control activities (i.e. maintenance, active directory accounts, local user privileges)• Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required, managing the full life-cycle of all service requests• Assisted in the creation and maintenance of change management documentation, ensuring proper logging, tracking, and reporting of all change requests to maintain system integrity and compliance.• Provided ongoing training and support to users, ensuring they understood how to interpret Salesforce dashboard data and use the tools effectively for reporting and analysis.

• Provide desk side technical assistance to end users during regular business hours and in support of special business projects and initiatives• Rigging up various communication equipment (VSAT, Cellular Repeater, Wireless Intercom, IP Cameras, Wi-Fi, Laptop packages, Two-way radio & Portable towers) in remote locations (within BC, AB & SK), and making sure RF signals are as stable and clean as possible using Spectrum Analyzers• Repairing various communication equipment (Panel Antennas, RG6, RJ45, LMR Cables) replacing hardware components and accessories• Installation and setup of surveillance (Axis IP camera system), deployment of laptop and printer packages

• Install, terminate & test low voltage cables & fiber optical cables, with strong understanding of low voltage infrastructure and related services• Station installation, splicing and repair (ONT, Cat 3, Cat 5e, Cat6, RJ11, RJ45 jacks, COAX, aerial drops, and NID)• Technical understanding of loss and attenuation, verifying all wireless devices are communicating properly• Understand and follow the instruction on dispatched jobs, trouble tickets, project prints, and record updates• Read a mainframe/cross-connect/control point layout to run jumpers

• Responsible for confined space activities and record entrance(s) and exit(s) on relative log sheets• Assess work-site hazards, communicating all hazards and conditions involved in the work site with Supervisor• Monitor atmospheric air quality using electronic gas monitor devices• Monitor hot work activities and know how to operate fire extinguisher, inform authorities, and safely evacuate the area in case of emergencies

• Install Security Systems (DSC & Honeywell), Surveillance: HD/IP & Fire Monitoring Panel (residential & commercial)• Analyzing diagnostic files and troubleshoot wiring and network settings, ensuring network configuration works • Responded to customer technical inquiries, and provide basic customer training for proper system usage.• Oversaw and mentored Jr. Technicians for training and experience

• Kept track of assets and inventory, ensuring data were accurately recorded in the TAIMS (TransCanada Asset Inventory Management System) database• Made sure that work order tickets as well as incident tickets (software and hardware problems) are properly resolved and closed in the TransCanada Remedy system, troubleshooting as necessary. • Configured and deployed the workstations for TransCanada employees• Utilized technical proficiency with various company devices (desktops, laptops, tablets, phones, routers) when demanded