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Developed and implemented strategic business planning for assigned book of business to drive compliance with annual revenues of $20M+. Provided Total Customer Satisfaction (TCS), built and expanded high-level relationships, and increased revenue.Expanded existing relationships and sought opportunity for growth, increasing customer spend by providing regular Formal Business Reviews.Identified customer solutions and participated in contract negotiations, resulting in a new 3-year contract for major reinsurance company.Expanded senior-level relationships through effective relationship management with numerous Global Financial institutions, solidifying commitment to company.Maintained high-level industry knowledge by completing internal insurance certification which required passing 1-hour question and answer session with a panel of interviewers on Insurance Best Practices and trends.

Managed 4 of the largest North American financial and insurance enterprise customers (combined revenues of $20M+). Maintained contract, resolved any operational or billing issues, provided regular account reviews and managed any special projects increasing revenue.Grew revenue 10% per year for book of business contracts that annualized $20M in combined revenue by matching customer locations with Iron Mountain footprint. Also integrated new cubic footage as customers acquired new locations both domestic and international.Developed and managed relationships, acting as the North American program owner for assigned book by researching senior contacts via LinkedIn and getting internal referrals and inviting senior contacts to business reviews.Grew revenues and managed book of business over 10% per year by applying contractual price increases, successfully renewing contracts, cross-selling new product offerings that resulted in $2M in additional spend.Provided regular scheduled executive business reviews to Senior Management, showing performance metrics, billing and accomplishments, showing return on investment by offering best practices regarding Records and Information Management.Led internal communications, creating consistent approach for new sales and account management efforts nationally while reporting to the Vice President of Account Management.

Managed over 100 accounts in the New England market. Directed contract renewals, problem resolution, new business development, and special project management.Increased clients’ occupied rental space from 200K cubic feet to over 400K cubic feet by showing and proving the cost effectiveness of Iron Mountain’s outsourced solution vs. the customers previous in-house process.Organized team of key players to respond to top 20 national account request to negotiate contract and successfully renegotiated new 5-year contract for same company.Provided regular counsel and business coaching to junior account mangers on navigating through the account management process.