Ralph Lowe Email & Phone Number

Cypress, California, United States

Anaheim, Ca

• Communicated daily via email and phone with Account Managers on quotes, order status, deliveries, back orders and pending issues.• Created sales quotes based upon the input of Sales Reps and assisted Sales team by preparing effective sales proposals for prospective customers.• Managed and maintained database for all current and future builder program contracts.• Liaison between Sales Dept and all functional departments to ensure maximum collaboration.• Event Coordinator for all sales events, industry functions and training sessions.• Created custom reports from multiple sources on a weekly, monthly and quarterly interval for Sales team.• Created, edited and maintained PowerPoint presentations for Sales team.• Tracked duplicate claim requests, claim trends and updated Claim database daily.• Assisted Sales team with problem invoices, researched and gathered supporting documentation for them and submitted corrections as required.

Ontario, California

Salesforce administrative tasks such as creating profiles, roles, users, page layouts, email services, approvals, permission sets, workflows, reports, dashboards, tasks and events. Develop and create customized Salesforce reports. Train new and existing users on how to use Salesforce to maximize time management. Create and update Salesforce leads, accounts, contacts and opportunities. Provide users with technical support. Create and maintain documentation on processes, policies, application configuration and help related materials. Log and track identified system problems through resolution. Quality Control of client packages submitted by Media Consultants through Salesforce to ensure timely completion. Coordinate problem resolution strategies to improve procedures for Media Consultants. Partner with new MCs to aid in their transition from Training Room to Sales Floor. Hold Bi-weekly unit meetings with 20+ Media Consultants on a range of topics from changes to policy and processes to the introduction of new products that would assist in maximizing productivity. Actively participate and assist in development of workflow structure for regional offices. Conduct refresher/review sessions with individual MCs. Proactively identify areas of opportunity that will allow for improvements in workflow and processes. Assist MCs with SEO utilization. • Key team member of several high priority projects that established policies and guidelines for offices across national footprint.• Received Employee of the Quarter designation for creating training programs which increased Media Consultant competence and operational efficiency.• Decreased distressed unit fallout numbers until unit numbers were best in office. Result was less sales loss for unit/division. Added benefit was a more reliable view of pay period totals for my respective units.

Los Alamitos, California

Input high volumes (300+ per week) of customer account, billing and advertisement information. Reviewed, adjusted and prepared all final draft documentation according to company and Telco protocol. Assisted multiple sales divisions to ensure yellow book ads met Telco and printing deadlines. Trained new personnel in AS/DS and NICs to allow for office back-ups. • Member of pilot program that assisted Major Account Executives (accounts $50K or more) in paperwork preparation to allow them to interface with more clients each pay period. • Handled all clerk Sarbanes-Oxley audits to ensure that company regulatory requirements were met.• Compiled and managed Sarbanes-Oxley database of AM clerks monthly desk checks.• Key member in streamlining AS/DS process to reduce turnaround time from 72 hours to 24 hours. This allowed for key revenue to be reported much faster for multiple offices across nation.• Specialized Point-Of Contact for 20+ Sales Divisions and 50+ Sales Units across national footprint.

Fullerton, California

Film editor for PSAs, music videos, industrials and independent short and feature-length films.

Los Alamitos, California

Administrative responsibilities and functions. Input high volumes (500+ each week) of customer account, billing and advertisement information. Assist sales divisions to ensure customer advertisement met Telco and printing deadlines.

Long Beach, California

Supervised and trained 10 dispatchers in Long Beach and Denver offices. Took outside calls from distressed clients and canvassed field for Field Technicians that could provide same day service repair. Supported Administrative, Human Resources and Marketing Departments.●Developed and implemented new procedures to ensure 100% install capacity for all Field Technicians. This allowed for workflow improvement, reporting simplification and a reduction in overtime. ●Compiled Field Tech install and repair data and reported findings to managers for training purposes.

Bachelor Of Arts (B.A.), Film Production, 3.2

Associate Of Arts (Aa), General Studies, 3.8