Ralph Dadaille Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Ensuring the successful onboarding of new clients into the Sentinel union management software.• Provide technical support to software users and resolve tickets.• Conduct training sessions with users and inform them of best practices to adopt.• Investigate bugs reported by end users and translate user needs to the development team.• Test software functionality in the event of a failure.• Document internal processes and participate in the implementation of tutorial videos… Show more • Ensuring the successful onboarding of new clients into the Sentinel union management software.• Provide technical support to software users and resolve tickets.• Conduct training sessions with users and inform them of best practices to adopt.• Investigate bugs reported by end users and translate user needs to the development team.• Test software functionality in the event of a failure.• Document internal processes and participate in the implementation of tutorial videos and FAQ articles.• Communicate with union representatives to gather their needs and business rules.• Test customer spaces and ensure delivery according to customer specifications.• Transform the data to be imported and produce outputs that are compliant with the software.• Actively participate in planning activities according to the agile methodology: daily scrums, retrospection, review. Show less

Montreal, Quebec, Canada

• Communicate and meet with customers to settle their water heater rental account.• Assist stakeholders with invoicing, rental park updated and account reconciliations.• Provide support to the collection department in the management of priority tasks.• Ensure the transfer of contracts to new account holders.• Ensure seamless communication between customers and business partners.• Participate in the training and integration of new employees of the collection department.

It Business Analysis

Liberal Arts And Sciences/Liberal Studies