Ralph Daub Email & Phone Number

White Salmon, WA, US

▶ Resolved complex issues with API, workflow, and automations with thousands of SaaS applications, ensuring swift resolution to highest paying accounts.▶ Successfully resolved issues and unblocked key accounts, contributing to over $500K in ARR (Annual Recurring Revenue), directly enhancing customer retention and satisfaction.▶ Consistently achieved a.

• Landscape, wilderness, and adventure photographer
• Published on the Alpinist magazine and Mazamas bulletins

Portland, Oregon Area

▶ Consistent high performer, exceeding expectations in KPIs.▶ Assisted QA team through the Helper Wanted and Senior UpTime projects, quicklyramping up and thoroughly following Test Plans.▶ Surfaced issues and resolved them through cross-team collaboration, avoidinghundreds of customer inquiries per month.▶ Participated in an internal Code Camp with select.

Portland, Oregon Area

▶ High Performer in Quality metrics. Personal emphasis on high quality, accuracy,ownership, and well-documented notes.▶ Maintained high level of support with increasing performance in KPIs▶ Team-player and team-communicator, sharing knowledge in Slack channels.▶ Brought about ideas to initiate a Bug Bash event for Advisors in an attempt tocommunicate.

Portland, Oregon Area

▶ Delivered world-class, personalized support that impacted tens of thousands of Firefox OS users across the world. Coordinated across product and support groups to advocate for the user.▶ Designed official training documentation for Firefox OS, available publicly, to be used by external user support personnel.▶ Coordinated and assisted volunteers across.

Portland, Oregon Area

▶ Localized and reviewed dozens of support documentation on support.mozilla.org to Brazilian Portuguese and Spanish.▶ Strengthened Mozilla's volunteer community spearheading User Success efforts for Mozilla Brazil and Mozilla Hispano.▶ Multiplied the number of volunteers and key contributors in Brazil through local events.▶ Hosted weekly online meetups to.

Hillsboro, OR

▶ Worked in a small team of three agents providing world-class support to millions of users in over 30 products in Yahoo! Brazil, including Yahoo! Mail, Yahoo! Mobile, Yahoo! Answers, and Flickr.▶ Handled a large volume of user contacts, under minimum supervision, while maintaining a high level of customer satisfaction and resolution rate.▶ Identified.

Vancouver, WA

▶ Monitored the integrity of complex software including Autodesk Inventor, Autodesk AutoCAD, and Bentley AutoPIPE, used by the mechanical, structural, piping, and electrical engineering teams.▶ Maintained an Autodesk Vault database of standard mechanical parts, to be used by the drafters in Autodesk Inventor. Created thousands of new parts and migrated the.

Computer Science

Computer Science