Ralph E. Email & Phone Number

Scottsdale, Arizona

Phoenix, Arizona Area

• Managed monthly co-op budgets.
• Consulted with clients based on target demographics to create ROI-generating marketing campaigns, increasing monthly co-op budgets by 6%.
• Negotiated and purchased media on behalf of clients.
• Oversaw art direction - ensured ads for clients were in compliance with T- Mobile, Vonage, CenturyLink GoSmart Mobile, Ultra Mobile, and Univision Mobile guidelines.
• Wrote radio scripts, onboarding content, and blog articles.
• Managed and oversaw the distribution of marketing collateral for T-Mobile, Vonage, CenturyLink GoSmart Mobile, Ultra Mobile, and Univision Mobile

Phoenix, Arizona Area

• Monitored the online presence of the company's brand to engage with users and strengthen customer relationships.
• Trained and managed Content Coordinators.
• Reviewed posts/comments to ensure the quality of the EYBO brand.
• Ensured strategy for each client was followed through.
• Coordinated original content for blogs, webinars, and social media posts.
• Assigned company pages to Content Coordinators.

Scottsdale, Arizona

• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Lead for social media re-branding, training, content strategy, creation, & and management.
• Composed and scheduled social media posts to help build a corporate presence on Twitter, Facebook, and Instagram.
• Devised content strategy to effectively engage target audiences.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.

Chandler, Arizona

• Executed day-to-day collection strategies and actively contributed to center performance objectives.
• Support center and company initiatives and demonstrate an understanding of business needs.
• Followed call flow model using standard demand on all contacts.
• Kept calls on task and ensured efficient use of call handle time.
• Negotiated to find the best outcome and utilize collection tools appropriately.
• Demonstrated effective questioning/listening skills when speaking with customers and third parties.

Mesa, Arizona

• Handled day-to-day social media activities – content creation, page updates, implementation ofpromotions, monitoring activity, analyzing trends, answering customer questions, and resolving issues.
• Achieved a 500% increase in Facebook “Likes” from 860 “Likes” to 5,189 “Likes.” August 2011 – July2012
• Creative design to create promotional fliers and posters.
• Database marketing – data input, list maintenance (compile, consolidate, format), and performssegmentation and tracking duties.
• Worked with vendors to acquire quotes, assess project progress, and maintain timelines.
• Conducted marketing research – collected, analyzed, and summarized data and trends.

• Independent freelance writer who examined social media topics in the Phoenix metropolitan area.
• Reported and wrote featured articles on local start-up businesses and social media groups, such as Social Media Club Phoenix, Social Media Breakfast Club Phoenix, NetworkingPhoenix.com, and Pink Media, LLC.
• Attended networking events such as NetworkingPhoenix.com Signature Events and Social Media DayPhoenix to meet business owners, entrepreneurs, and professionals.
• Built, established, and maintained relationships with sources.

Tucson, Arizona

• Raised awareness of the Campus Health Service brand name through Facebook, which has garneredover 1400 “likes” from students, faculty, and alumni from the University of Arizona.
• Co-created Campus Health Television (CHTV), a variety health show on YouTube, to create and developfun & exciting quality informative videos for Campus Health Service.
• Awarded the 2011 Health Education Media Makers Yearly award from the Arizona Public Health Alliancefor Campus Health Television.

Tucson, Arizona

• Campus Winner - Social Program of the Month awarded by National Association College and University
• Residence Halls for “A Wildcat Presidential Dinner.” (March 2011)
• Initiated, developed a program outline, and coordinated work responsibilities to Resident Assistants onstaff in “A Wildcat Presidential Dinner” program where Robert Shelton, former President of The Universityof.
• 2009-2010: Served in a team with fellow Resident Assistants, Community Director, and Residents thatwon the Residence Hall Association’s Hall of the Year Award for Kaibab- Huachuca.
• Planned, developed, and implemented living and learning community programs on social justice,diversity, sustainability, health, and social events.
• Managed, communicated, and built relationships with over 1,000 residents.

Nashville, Tennessee

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• ​Ran mobile business by building and managing a client list of over 3,000 families.
• Sold and distributed over $9,000 worth of educational books to families.
• Scheduled and organized book delivery times and routes.
• Promoted and up-sold products and services to meet the needs of customers.
• Used customer insights to develop innovative sales strategies to increase sales.