Ralph Tyler Email & Phone Number

Provide desktop support/service to a group of 180 users. Responsible for Information Protection (IP) Compliance for our group to ensure we meet all requirements set forth by Chevron.

Migrate users to Microsoft Vista x64-bit Operating System, and troubleshoot any issues that may occur.- Developed a script, saving technicians 15 mins, to record network drives and printers, and re-attach after Vista has been installed.- Developed a script, saving technicians 45 mins, to record hardware and user information to help determine type of computer system a user would receive.

Worked in Computer Services department troubleshooting problems and performing Break/Fix for desktop and laptop computers.

Part of a roll out team to provide immediate technical support for Chevron users migrating from Windows XP to Windows Vista and Office 2003 to Office 2007, as well as technical support for third party applications to ensure a smooth transition as possible.- Supervised a team of technicians providing technical support for people who were migrated to Vista Enterprise- Moved from a 20% visitation rate to 100% visitation rate within two months providing technical support- Developed… Show more Part of a roll out team to provide immediate technical support for Chevron users migrating from Windows XP to Windows Vista and Office 2003 to Office 2007, as well as technical support for third party applications to ensure a smooth transition as possible.- Supervised a team of technicians providing technical support for people who were migrated to Vista Enterprise- Moved from a 20% visitation rate to 100% visitation rate within two months providing technical support- Developed databases to help track users migrated from XP to Vista, track tech support call for users that were migrated, and track additional software requests that were out of scope for the Vista migration- Provided technical solutions to third party applications installed on Vista for the Chevron environment- Trained Chevron employees on how to use Vista’s key features- Trained team members on troubleshooting techniques and procedures on common problems Show less

Provide break/fix tech support to student PCs and help ensure daily tasks associated with the school environment are met (e.g. computers running and operating).- Provided technical support for proprietary and third party software- Provided technical support for local computers- Add/Remove hardware and software on desktops- Provided technical support to field techs; both CONUS and International- Provided training and support for CBT classes

Responsible for safeguarding client's assets, report any unusual activity, and enforce company policies.

Prepare presentations using Morgan Stanley's proprietary format in Microsoft Word and PowerPoint.

Provide top level server support with focus on RAS issues (Virtual Private Network and Dial-up Services) as well as provide day-to-day support via a ticket system to ensure a timely response to problems and outages for an enterprise company consisting of over 500 servers.- Migrated over 1,000 user accounts, directories, and mailboxes from one company domain to another company domain- Provided weekly sever load balance by migrating data from one server to another to prevent the servers… Show more Provide top level server support with focus on RAS issues (Virtual Private Network and Dial-up Services) as well as provide day-to-day support via a ticket system to ensure a timely response to problems and outages for an enterprise company consisting of over 500 servers.- Migrated over 1,000 user accounts, directories, and mailboxes from one company domain to another company domain- Provided weekly sever load balance by migrating data from one server to another to prevent the servers from running out of disk space- Accounts Administrator, created, modified, deleted, and maintained group and file level permissions in a NT domain and Exchange server.- Built a PKI infrastructure- Upgrade the Remote Access infrastructure- Helped build and maintain VPN infrastructure- Built and maintained a RADIUS server for use with VPN- Built, secured, and administered a server for Human Resources to safely store sensitive data on- Supervised support between the SAP application team and NT NDC team (at Newark, DE) to ensure issues were handled in a timely manner for the customer- Created a VBScript to purge RADIUS logs for account billing information to allow the client to bill departments for time used connecting through VPN- Migrated over one thousand user accounts and email across networks- Helped coordinated teams to ensure the least amount of downtime possible Show less

Part of a technical team assigned to upgrade hardware and software throughout Shell factories in the US.- Developed procedures to decrease time and workload by 40% to 60%- Supervised 6 personnel to migrate old PCs to new PCs- Provide 3rd level support to desktop techs troubleshooting problems on desktops and laptops

Responsible for day-to-day installation on hardware and software as well as troubleshooting (break/fix) desktops/laptops for project APC that consisted of 150 users.- Installed Windows NT 4.0 Server and administered all user and group accounts and print queues- Setup directory structure to store web content for APC Web site- Handled technical support issues for Lotus Notes users

Performed day-to-day installation on hardware and software as well as troubleshooting (break/fix) desktops/laptops via ticket tracking system in an enterprise system consisting over 500 users.- Administered user accounts on Windows NT 4.0 domain- Interact with employees to upgrade from Windows 3.x to Windows 95- Installed and configured Windows NT 4.0 Workstations- Handled off site problems of any type that involved desktops and laptops

Responsible for rollout and upgrade of desktops/laptops to Windows 95 including setting up local printers and resetting user accounts in an enterprise system consisting over 500 users.- Saved time and cut costs by introducing Ghost disk imaging software to increase the amount of PCs done per day from 2 to 8 per person- Resolve both hardware and software problems for desktops and laptops

While holding a TS/SCI security clearance it was my responsibility to ensure time sensitive material reached its destination via communication services, such as LANs and WANs.- Effectively implemented a procedure to reduce department workload by 85%- Developed a fully functional Special Intelligence Command Center to operational specifications- Upgraded, installed and maintained Special Intelligence Communications computer hardware and software- Successful in implementing a… Show more While holding a TS/SCI security clearance it was my responsibility to ensure time sensitive material reached its destination via communication services, such as LANs and WANs.- Effectively implemented a procedure to reduce department workload by 85%- Developed a fully functional Special Intelligence Command Center to operational specifications- Upgraded, installed and maintained Special Intelligence Communications computer hardware and software- Successful in implementing a paperless communications center- Trained employee’s on the policies and procedures of the communications center- Supervised and evaluated team members- Maintained all team schedules Show less