Ralph Eustáquio Email & Phone Number

Rio De Janeiro, RJ, BR

Rio De Janeiro

- Managing the customer and business retention and loyalty team, made up of the Retention and Virtual Business sub-areas, with a total of 19 members spread over 3 different coordinations. This team was recognized as one of the best in the company, serving as a model for various processes, strategies and awards.- Implementing customer retention strategies.

Rio De Janeiro, Rio De Janeiro

- Developing strategies to expand market presence.- Establishing effective and well-structured market research.- Managing strategic projects with international and national scope.- Supervising the 11-member Commercial Strategy team.- Developing the Strategic Plan into KPIs, targets and short- and long-term financial plans.- Monitoring the reporting of.

Rio De Janeiro

- Establishing management processes for the newly created CSC (Shared Services Center).- Developing the Capacity Plan for the VP of Operations, carrying out a capacity study by resource.- Managing and analyzing the directorate's annual budget, totaling 4 million/year, including Budget, Forecast and Reforecast.- Monitoring the performance of the Operational.

Rio De Janeiro E Região, Brasil

- Analysis and monitoring of the area's KPIs;- Preparation of dashboards for management reports;- Improving operational processes, reducing the benefits payment cycle time to 5 working days.- Negotiating contracts with medical providers;- Participation in internal projects to improve the area and regulatory bodies;- Support in receiving Susep audits.

Rio De Janeiro E Região, Brasil

- Developing dashboards using Power BI to report on projects at three levels (Operational, Management and Strategic) in all the company's business lines (Pensions, Insurance, Capitalization).- Hold meetings to align the scope of projects and ensure complete understanding.- Modeling, analyzing and designing processes in the areas of Capitalization.

Rio De Janeiro, Brasil

- Monitoring and support for projects in the IT, pension, insurance, capitalization and customer relations areas.- Modeling, analysis and design of capitalization, pension fund and insurance processes.- Collaboration in the design and implementation of the Process Framework.- Standardization of technical and support documentation for production and support.

Rio De Janeiro E Região, Brasil

- Contributing to the development of the Project and Process Portfolio for the entire Value Chain, aligned with corporate strategies and aimed at improving business results.- Collaborating in the implementation of the Projects and Processes Office, including different methodologies.- Providing support for projects in the Human Resources, Legal, Audit.

Rio De Janeiro E Região, Brasil

- Monitoring the PCRJ (Rio de Janeiro City Hall) project in the conceptualization, specification, development, homologation and implementation phases.- Development of service processes for each sector of the PCRJ in the following phases: Conceptualization of the process, mapping, development of the macro-process, sub-process, modeling, up to its final.

Rio De Janeiro E Região, Brasil

- Management of training projects. - Negotiating and interfacing with the Outsourcing team. - Preparation of reports to evaluate results, aggregation and manipulation of large volumes of data. - Quality control and auditing, conducting processes for ISO 9001 and Probare certification. - Coordination and validation of methods, enabling means and resources.

Mestrado, Esg E M&A

Mba Global Gestão De Empresas, Administration And Business

- Competitive Intelligence - Decision Science - GCR - Governance, Risk and Compliance - Advanced Negotiation - Strategy for Business.

Bacharelado Em Gestão De Empresas, Administration And Business

- Focus on the economic and financial management of organizations of any size or sector. - Fundraising and investment - Analysis of.