Ralph Walker Email & Phone Number

Tacoma , Wa , Us

I collaborate closely with fellow executives to deliver comprehensive strategic business and technical leadership that drives our organization's success. Our exceptional services encompass a wide range of areas, including the leadership and execution of Digital Transformation initiatives, the formulation of Strategic Planning and Operational frameworks, and the development of effective go-to-market (GTM) strategies. We prioritize defining and enhancing customer experience (CX) initiatives and creating Net Promoter Score (NPS) roadmaps to measure and improve customer satisfaction.In addition to these core services, we emphasize organizational readiness and support, fostering team development and effective management practices. Our approach includes strategic account management, ensuring long-term relationships with key clients, and aligning and overseeing various channels to maximize reach and impact. Through these efforts, we aim to cultivate a synergistic environment that propels our organization toward sustained growth and excellence.

York, Pennsylvania, Us

As the leader of a startup organization, I established a robust sales and delivery system for services and products while driving business development, strategic alignment, and go-to-market planning. I collaborated with key executive stakeholders to develop Go-To-Market and growth strategies and led and managed the Sales, Business Development, Channel & Alliance, and Solutions teams with a clear direction, GTM strategy, and priorities to empower them to deliver their best work while retaining key talent. I developed a process methodology, operational infrastructure, and supporting standards to support our solutions team and partners. I deployed new CRM and NPS approaches, sales tools, and revenue/license-managed capabilities to drive exceptional client value and long-term success. Furthermore, I established and maintained key relationships with strategic clients, partner executives, and stakeholders, and managed the Sales, Channel, and Service delivery teams (CSM) to ensure optimal performance.My achievements include: Moving the organization from 0% growth to increasing revenue by 170% with month-over-month increases to $5M annually. Developing and launching a global partner program focused on integrators and boutique partners across the Americas and EMEA markets. This drove 70% growth in partner projects, supporting 32 new partners and growing a $1.6M pipeline.

Bellevue, Wa, Us

Established a new global Channel & Alliance partner ecosystem focused on the services partner ecosystem for a $2B industry-leading Cloud/SAAS company. Responsible for driving strategic alignment and go-to-markets planning, and execution while working cross-functionally with key executive stakeholders, including Sales and Business Development, Marketing, Legal, Training & Readiness, CX, Services, and Support. Developed and launched a global, Channel & Alliance partner program focused on the global integrators and boutique partners across Americas, EMEA, and APJ markets consisting of GSI’s (Deloitte, Accenture, Cognizant, WIPRO, SHI, etc.) and specialized boutique firms. Led and managed the global Alliance & partner team (28 headcounts), setting clear direction, GTM strategy, and priorities, and empowering the team to do its best work, while growing and retaining key talent. Established and maintained key relationships with strategic partner executives and stakeholders. Highlights of my achievements include: Managed the Alliance and Service partner organization Globally Driving 50% growth in partner projects supporting 475 global partners yielding a $600M pipeline. Developed partner-led project global pipeline representing 30% of all internal SAP Concur projects, resulting in 50% growth in partner-delivered projects. Developed process methodology, support standards, and operational infrastructure, effectively supporting partners and providing partner pipeline forecasting and reporting. Developed and implemented a new NPS solution for partner management.

Auburn, Wa, Us

I am responsible for leading the development of a profitable new business unit and customer success line as a global IT solution provider. My primary focus is to establish a cybersecurity service company. I manage a team of pre/post-sales cybersecurity solution architects and consultants both onshore and offshore. I collaborate with cross-functional leadership teams to drive strategic alignment and execution while maintaining a focus on customer success and retention. I set clear directions and priorities and empower them to achieve success while retaining key talent. I have also developed process methodology and approaches, including operational infrastructure to support professional and managed services.Highlights of my achievements include: Developing a go-to-market strategy, reference, and key anchor accounts (such as PepsiCo, T-Mobile, and Starbucks), and managing key partner, OEM, and consulting partner executive relationships. Managing the business that had a $75M run rate (25% annual growth, YoY) with $15M full P&L responsibility. Leading solution architect and services engineering training efforts for over 700+ sales and field reps across the nation. My team is responsible for direct, channel, and alliance sales goals. And managing NPS for our vendors

Grand Rapids Mi, Michigan, Us

Provided sales and operational leadership to the emerging region and accounts within the Pacific Northwest. Focused on complex solutions and services for the cybersecurity arena, including data security, data protection and infrastructure automation (ITSM) from key industry leaders Symantec, Mcafee and ServiceNow. Established and maintained key relationships with strategic partner leaders and customer executive stakeholders. Focused regional efforts with key partner stakeholders. Collaborated with strategic partners throughout the ITS ecosystem to execute and enhance opportunities.  Developed run-rate book of business exceeding $6.5M annually. Launched two territories for Pacific Northwest States and Western Canadian, adding 11 new logos and driving $2.1M in new revenue. Won multi-year managed service SaaS based solution opportunities ($1.45M value).

Provided sales and operations leadership and account management to strategic accounts with operating on Oracle Applications platforms and technologies. Managed the Strategic Partner relationships with Oracle, NetSuite and Microsoft key executive stakeholders and internal teams, resulting in winning new business and company growth. Developed and grew new business line focused on Business Intelligence and Managed Services delivery ($1.5M). Managed a $6.5M quota of new and add-on services in first year. Achieved 75% revenue growth year-over-year driving the company to over $15m in annual sales.

Montreal, Quebec, Ca

Led business development and delivery team of up to 60 people in Western US market. Managed sales efforts of Financial Services, Telecommunications, and High-technology teams selling solutions to key strategic and new accounts. Managed sales team through extensive periods of change, including vertical realignment, constant structural/reporting change, and ongoing, total senior management restructuring.  Directed P&L for a $50M base revenue, with an annual $20M pipeline quota and $7M booking target. Provided Strategic Account Management to Russell Invests, a Premier Financial Service’s firm in the Northwest, delivering a $10M, multi-year contract for outsourced, off-shore services. Won company’s first major $6.5M multi-year, outsourcing deal, including company’s first contract with a combined on-site/offshore delivery teams with unique option to scale up or down, as needed, to manage unpredictable workload (AT&T Wireless). Grew revenue by 19% in first 90 days ($1.8M in add-on services), and achieved new pipeline growth of $27M in new opportunities.

Austin, Texas, Us

Progressive series of promotions that included accountability for $21M pipeline for Oracle consulting, managed P&L, budget, and sales forecasting, key account stakeholder sponsor – across North America.

Austin, Texas, Us

Primary responsibility was for the overall account and relationship management of several key strategic accounts to for the Self-Service products (formally docs, Inc.) Siebel was acquired by Oracle.

Austin, Texas, Us

Acquired by Siebel

Austin, Texas, Us

As a Senior Director within Oracles Advanced Technologies Services, I was responsible for the development and delivery of eBusiness Strategic Services consisting of defining eBusiness strategy and the development of Oracle’s Reference Architecture and Blueprint Services on a global basis

Ba, Economics

Associate Of Arts - Aa, Business/Managerial Economics