I am a customer focused and analytical project manager with experience managing projects, people, and processes at all levels. I have significant experience in business and financial analysis, customer service operations, risk management, business process improvement, finance, and project management in the financial services industry with a focus on mortgage banking and mortgage servicing. Most recently I worked at Fannie Mae from June 2010 to May 2017 as a Portfolio Manager at working with multiple clients (mortgage servicers) in the Single Family Servicing group. I consulted with large and small mortgage servicers on default management including loss mitigation, foreclosure, collections,default reporting, business process analysis and improvement and compliance. The previous 8 years I worked in an internal consulting role in project management and risk management helping business units at Harris Bank NA, the Federal Home Loan Bank of Chicago, and Washington Mutual to improve business processes, assess risks and controls, and complete projects with a focus on quality and customer satisfaction. I have a Finance degree from the University of Illinois, completed Project Management certificate at University of Illinois-Chicago, and have completed Six Sigma Green Belt training.Specialties: Project Management, Customer Service and Collections Call Center operations, business process improvement, operational risk management, business analysis, business case development, team facilitation and leadership, business requirements gathering